Job Details Role / Job Title: IT Support Specialist Work Location: Dublin Office Role Type: Contracting Mode of Working: Office (Dublin) Office Attendance: 5 days per week The Role IT Support Specialist requires specialized technical should have: Hands-on technical support for Dublin office Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace Your Responsibilities IT and technical support to Dublin office. Troubleshoot Mac / Windows, SaaS systems, and Google Workspace. Technical troubleshooting: Installing and configuring client computer systems. Diagnosing and fixing computer, network, software (OS, apps), and mobile device issues via phone, chat, or in-person. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. User support: Assisting employees with technology questions, guiding them through complex systems, and resolving support requests logged in ticketing systems. Hardware 'software management: Installing, configuring, updating, and maintaining workstations, peripherals (printers, phones), operating systems, and business applications. System maintenance: Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability. Onboarding & training: Setting up new user accounts, configuring new hire equipment, and training staff on new technology. Documentation: Recording support inquiries, resolutions, and maintaining internal knowledge bases. Project support: Assisting with IT projects, system rollouts, and hardware/software upgrades. Repairing hardware malfunctions, software issues, and networking problems. Your Profile Essential Skills / Knowledge / Experience Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace. IT integration system experience. Desirable Skills / Knowledge / Experience IT support to customer environment. TPBN1_UKTJ
Job Title
IT Support Specialist