Job Title

1st Line IT Support AnalystLocation: Beeston, LeedsSalary: £25,000 - £28,000 Elevation Tech & Transformation are recruiting on behalf of a Leeds-based organisation in Beeston who are looking to strengthen their internal IT service function with an enthusiastic 1st Line Service Desk Analyst. This opportunity is well suited to someone who enjoys helping people, has a natural interest in technology, and is looking to develop a long-term career in IT within a structured business environment. You will play a key role in ensuring colleagues across the organisation receive timely, effective technical support, acting as the front line of the IT team and helping keep day-to-day operations running smoothly. What You’ll Be Doing Providing front-line IT assistance to internal users across the businessManaging support requests from initial contact through to resolutionDiagnosing everyday technical issues across desktops, applications, and connectivitySupporting users with Microsoft 365, Windows environments, and standard business toolsPassing more complex issues to specialist teams where necessaryMaintaining accurate system records and contributing to service documentationDelivering a positive user experience through clear, professional communication What We’re Looking For Essential: A customer-focused mindset with strong communication skillsAn interest in IT and technology with the desire to build practical experienceAbility to approach problems logically and follow support processesGood organisational skills and attention to detailComfortable working both independently and as part of a team Desirable: Experience in a service desk, IT support