Why Work for UsWe are proud to be a certified “Great Place to Work®” in 2024. Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential.Role SummaryYou will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.As a site support engineer, the candidate will become an integral part of our customers daily site operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi-vendor team.Occasionally, you will also be asked to support new and on-going projects to help delivery 'support of shop-floor IT projects including client, server & networkcomponents.The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS are able meet the demands of our customers 24×7 requirements.SkillsA minimum of three year’s proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role, having also worked with networks, hardware, and software, be able to demonstrate an excellent understanding of both software and hardware troubleshooting methodology Manufacturing Processes and SystemsIncident ManagementITIL ProcessesWorking amongst multi-vendor IT environmentsOEM engagementWindows hardware, software and networking troubleshootingAdvanced troubleshooting of Windows based software, hardware and network troubleshootingValid UK driver's license and own car for work purposesKey ResponsibilitiesWorking effectively in a team or as an individualTaking total ownership of your assigned incidents and tasksEnsuring incident and task deadlines are always met or exceededManaging your workload with minimal input from the team leaderProviding in-depth problem analysis of major incidentsProviding meaningful risk and operational feedback in-line with your dutiesDemonstrating high standards of professionalism and adherence to process at all timesCommunicating clearly and promptly with internal and external stakeholdersBe an integral part of the day to day running of IT and manufacturing systems for your siteDaily walk arounds to help identify risks to IT equipment or facilitiesSpot and address issues effecting CMEs before they are reported/cause impactOwn any incidents raised with ATS at those sitesUpdate key stakeholders as requiredEngage with other suppliers as necessaryHow We’ll Reward YouThe benefits of working for ATS UK include:23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidaysPaid family support daysPrivate healthcareHome office provisionDiscretionary performance-related bonusAccess to a fee–free mortgage service and other financial advice through our wellbeing partnerAccess to mental health first aiders (MHFA trained)Employee Assistance Programme (EAP)Monthly wellbeing events including yoga, meditations, mental health awareness sessions, fitness challenges, and more!Life assuranceEmployee ‘away days’Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from British Nationals.
Job Title
Onsite Support