Job Title

Are you experienced in Ocean and Air shipments? Can you manage customer expectations through to delivery of goods? Have you looked after long-standing customer accounts where service, margin and relationships all matter?OverviewWe’ve partnered with a long-standing Manchester business that’s grown massively in recent years and where relationships, reliability and trusted delivery are key.They’re looking for an Import / Export Account Manager to join their expanding team in South Manchester. The role suits someone that’s confident and has a commercial mindset. You’ll maintain and develop a portfolio of import and export accounts, with ocean freight at the heart of the role. What You’ll Get£30,000 – £35,000 salary (DOE)25 days hols + BH’sCompany pension schemeQuarterly and annual bonuses1-day per week WFHYour birthday offExcellent staff benefitsFlexible working (after probationary period), in-keeping with the wider teamFull-time onsite during probation to support onboarding and trainingAbout YouYou’ve got solid experience in ocean freight imports & exports (essential)Air freight experience would be a huge advantage!You’re comfortable maintaining customer relationships and key accountsExcellent verbal and written communication, collaborating with people at all levelsCommercially savvy with previous pricing and invoicing experience It goes without saying that you’re highly organised, dependable and happy to roll your sleeves up as and when neededFull, clean drivers licence for occasional client meetings (pool car provided)About the RoleYou’ll be the go-to person for a group of regular customers and key accounts, building relationships and making sure shipments run smoothlyLook after ocean import and export shipments from start to finish, with air freight where neededConfidently work with overseas agents, carriers and suppliers to keep things moving efficientlyHandle pricing, invoicing and costs with care and attention to detailKeep customers informed, especially when things change or need sortingChoose the right services for each job, balancing service, cost and reliabilitySpot opportunities to strengthen existing accounts as relationships growManage your own workload while being part of a fun and supportive, close-knit teamAbout the CompanyWell-established, entrepreneurial business with long-standing customer and supplier relationshipsKnown for a practical, reliable approach and consistent service deliveryClose-knit team where people are trusted, supported and valuedLots of progression opportunities available