Job Title

Team LeaderThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Salary 22,443 - 24,936Location NewportPermanent, Part Time 30hrs per weekShifts including some weekends and evenings.Safe Haven is a mental health crisis intervention service which provides telephone, email, or face to face support and a safe space to adults with mental health diagnosis during evenings and weekends.Our aims are to understand why someone is at crisis point and work with them to take steps to reduce the crisis and reduce the need for emergency intervention.If youre passionate about support individuals with mental health issues and are looking for a role where you will make a real difference in the lives of those you support, then this is the role for you!JOB PURPOSETo lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.MAIN RESPONSIBILITIES To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met To be responsible for attendance management, performance management, quality assurance and any other staff related queries To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals To support your team where needed with their workload, and support a small caseload of clients To be involved in the recruitment of staff for your team To ensure an effective and timely response to all safeguarding issues taking appropriate action To collate data and generate reports where needed To support clients and staff in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks To maintain confidentiality To carry out any other reasonable duties required in the interest of the organisationADDITIONAL RESPONSIBILITIESThis role has line management responsibilitiesThis role has financial authorisation responsibilitiesThis role has on call responsibilitiesROLE REQUIREMENTSThis role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.This role will require a full drivers licence and access to a vehicleThis role will require you to work flexibly across several sitesThis role will require you to work with clients on a one-to-one basisThis role will require you to work weekendsESSENTIAL CRITERIAExperience of working in a residential or institutional or similar sectorExcellent communication skills, both verbal and writtenClear verbal and written EnglishStrong keyboard skills for data inputtingStrong working knowledge of Microsoft Outlook, Excel, and WordConfident and assertive mannerStrong team workingAbility to respond calmly to crisisDeal promptly with and effectively react to challenging situationsHave an interest and genuine concern for homelessness and related issuesDESIRABLE CRITERIAExperience of working in a leadership roleUnderstanding of the complex support needs of people experiencing homelessness or those with complex needsWe reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. xjdpvnf Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members