Job Title

Experience: 5-8+ years in automotive aftersales / parts / regulatory compliance / warranty / product safety or equivalent in OEM or major supplier, with experience in both UK & EU markets.Regulatory & Product Safety ComplianceTrack, interpret, and ensure compliance with UK & EU product safety regulations, directives, and standards (e.g., UKCA/CE marking, E-marking, General Product Safety Regulation, market surveillance).Ensure technical documentation (technical files, risk assessments, test & certification reports, declarations of conformity) is maintained, up to date, and accessible.Parts Sales, Import, and ManagementOversee compliance for the sourcing, importation, labelling, storage, and sale of spare parts: ensuring traceability, conformity with safety & quality standards, correct labelling, and origin documentation.Ensure importer roles/duties are fulfilled: verifying conformity assessment, marking, inclusion of instructions 'safety information (in correct languages), ensuring legal responsibilities for importers under UK/EU regulations are met. (See EU GSR obligations for importers.)Safety Defects, Recalls & Service CampaignsIdentify, assess, and lead investigations into safety defects or product non-conformity.Plan, execute, and track service campaigns and recalls across the UK & EU, including notifications to regulatory bodies & customers, root cause determination, corrective actions, and verification of effectiveness.Ensure public communications, campaign documentation and customer communications meet legal requirements for clarity, coverage, and timeliness.Consumer Rights & Legal GuaranteesEnsure aftersales and parts operations comply with consumer protection laws (UK Consumer Rights legislation; EU directives on supply of goods, warranties, repair obligations).Ensure guarantees / warranties are clearly defined, fair, and communicated; ensure that returns, refunds, repairs or replacements are handled in accordance with legal obligations.Stay updated on evolving consumer laws, such as rights to repair, parts availability, dispute resolution mechanisms.Importer / Economic Operator ObligationsClarify and ensure roles (manufacturer, importer, authorised representative, distributor) are properly defined in supply chain contracts, with assigned compliance responsibilities.Fulfill statutory obligations for importers: ensuring that products are safe, conformity assessed, properly marked, labelled, with instructions and contact info, and that records are maintained. (Refer to obligations under General Product Safety Regulation, etc.)Labelling, Marking & Conformity AssessmentEnsure spare parts and packaged goods have the correct marking (UKCA / CE as appropriate), labelling (including warnings, contact information, origin, instructions), and that components satisfy their specific conformity requirements.Ensure conformity assessment is carried out correctly: self-declaration vs third-party assessment, use of approved/notified/authorised bodies per UK/EU requirements.Stakeholder & Regulatory LiaisonBuild and maintain relationships with UK and EU regulatory authorities (market surveillance, safety agencies, customs/import authorities), industry & trade bodies, consumer protection organisations.Coordinate with internal stakeholders: parts / supply chain / procurement, quality, warranty, service network / dealers, legal, customer service, engineering.Risk Management & Process OwnershipMaintain a compliance risk register covering product safety, parts non-conformity, consumer complaints, import duties, supplier compliance.Develop and maintain aftersales compliance processes & policies: recall management procedures, parts traceability, importer / supplier agreements, warranty / guarantee workflows, internal audit / quality checks.Auditing, Monitoring & ReportingConduct regular internal and external audits or inspections (including supplier audits) to verify compliance in parts quality, labelling, technical documentation, warranty claims.Track and report key metrics: number of recalls / safety campaigns, time to initiate, cost of non-compliance, number of consumer complaints, parts defect rates, import compliance issues, audit non-conformances.Provide reports and briefings to senior management on compliance status, risk exposures, regulatory changes, improvement plans.