Job Title

Support elite performance with exceptional care.The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS).Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems.The group continues to grow and we are looking for Client Engagement & Project Administration Executive – Sports Health & Performance SoftwareLocationSutton (Full Time, Office-Based)Primary base: Health Partners Offices, SuttonRegular travel to London officesOccasional travel to client sites or company offices as requiredReporting LineReports to: International Client ManagerKey RelationshipsSoftware DevelopersClient ManagersProject LeadExternal ClientsCompany OverviewFORMIS is a leading international provider of medical and performance record software for elite sports teams. Our platform supports professional clubs, national teams, and performance-driven organisations by enabling them to track, analyse, and optimise athlete performance and wellbeing. We pride ourselves on delivering high-quality software, client support, and continuous product innovation.Role OverviewThe Client Engagement & Project Administration Executive plays a key frontline role in delivering outstanding client support and coordinating project activity. Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support.A critical element of the role is gathering, analysing, and translating client feedback into actionable insights that inform ongoing software development and product improvement. The role also involves system testing, bug reporting, client training, and live support via the help desk.This is a structured, office-based role with regular working hours in Sutton, supported by occasional travel depending on client and project requirements.Key ResponsibilitiesClient Support & EngagementProvide responsive client support via live chat (Crisp), email, and occasional phone callsMaintain accurate records of client communications and requests within CRM systemsBuild and maintain strong working relationships with sports clubs, national teams, and performance organisationsSupport clients with performance data management, reporting, and analyticsDeliver bespoke client reports using integrated dashboards and analytical toolsCollaborate with the development team to resolve issues and improve system functionalitySoftware Testing & Product FeedbackTest system updates and new features prior to releaseLog bugs and development requests using TrelloGather, interpret, and document client feedbackContribute insights directly into product development roadmapsTraining & Product FamiliarisationDeliver face-to-face, remote, and on-demand training for new and existing usersCreate and maintain user support documentation and training materialsStay informed on developments in elite sports science, performance analysis, and data analyticsProject Coordination & Internal CollaborationSupport the International Client & Project Lead with project planning and coordinationAssist with sprint planning and software update rolloutsUse Trello and Pumble for task tracking and internal communicationMaintain accurate client and operational data within Capsule CRMBusiness Development & Marketing SupportAssist with client engagement initiatives and promotional activitiesSupport relationship development with new and existing clientsRegulatory Compliance & ConfidentialityEnsure full compliance with GDPR and data protection regulationsHandle sensitive medical and performance data in line with governance policiesParticipate in mandatory compliance and data privacy trainingAdministration & Operational SupportProvide day-to-day administrative and operational supportAssist with contract administration, invoicing, and documentationRemain flexible and proactive as responsibilities evolve with business needsProfessional DevelopmentParticipate in ongoing training and professional developmentAttend regular performance reviews with senior managementEngage in relevant formal education or certification opportunities