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Technical Support EngineerAre you passionate about technology, problem-solving, and working at the cutting edge of intelligent video and AI-driven solutions? This is an opportunity to join Hikvision, a global technology leader known for innovation, scale, and continuous investment in people and R&D.At Hikvision, technology is not just about products — it is about building smart, reliable, and secure solutions that are used worldwide. As part of our Technical Centre – Channel, you will play a key role in supporting and enabling our distributor network, acting as a trusted technical partner and a bridge between the market and our global R&D teams.What makes this role interesting for you:Real technical impact: You will troubleshoot complex cases, influence product optimisation, and provide direct feedback to HQ R&D teams.Knowledge sharing and visibility: Deliver technical training, product inductions, and support roadshows and exhibitions.Global exposure: Work closely with international teams in a fast-paced, multicultural environment.Technology leadership: Gain hands-on experience with advanced video surveillance, networking, and AI-enabled solutions.Growth and learning: Hikvision invests heavily in training, continuous learning, and professional development.As part of the Technical Support Team, you will:Provide daily technical support to distributors and sub-distributorsDeliver technical training on Hikvision hardware and softwareSupport new product launches and technical promotionsAnalyse market and product feedback and contribute to continuous product improvementWhat we are looking for:Education: Bachelor’s or Master’s degree (or equivalent), ideally with an engineering background or relevant technical experienceStrong IT fundamentalsExcellent communication skillsFluent English and Chinese (written and spoken)Curiosity, with the ability to explain complex technologies clearlyFlexibility: adaptable to frequent business travel across the UK and Ireland.If you want to work for a company where technology, scale, and innovation come together — and where your technical expertise genuinely shapes products and customer experience — we would like to hear from you.Learn more about Hikvision and its technology ecosystem: