Job Title

Caretaker / Concierge Reports to: Block Manager Department: Property Management / Block Management Employment Type: Full-Time Purpose of the Role To provide a visible on-site presence that supports residents, maintains the safety and cleanliness of the building, and ensures day-to-day operations run smoothly. The Caretaker / Concierge acts as the first point of contact for residents and visitors while carrying out caretaking, security, and basic maintenance coordination duties in line with company procedures. Key Responsibilities Resident & Front-of-House Services • Act as the first point of contact for residents, visitors, and contractors. • Provide a professional, friendly, and helpful service at all times. • Manage deliveries, parcels, and resident enquiries. • Support residents with general queries and direct them to the appropriate team where required. • Promote a positive living environment and support residents’ quiet enjoyment. Security & Building Access • Monitor building access and challenge unauthorised entry where appropriate. • Conduct regular patrols of communal areas, car parks, and external grounds. • Monitor CCTV and report any suspicious activity, incidents, or antisocial behaviour. • Maintain incident logs and escalate concerns to the Property Manager. • Assist emergency services when required. • Carry out daily checks of communal areas to ensure cleanliness and safety. • Undertake light cleaning tasks and litter picking where required . • Monitor bin rooms, ensure correct waste segregation, and report fly-tipping . • Coordinate with cleaning and waste contractors as instructed by the Property Manager. Maintenance & Repairs Support • Direct residents to report maintenance issues via Fixflo. • Carry out basic checks (lighting, doors, signage, fire exits) and report defects. • Provide access to approved contractors following authorisation. • Report completed works and any issues back to the Property Manager. Health, Safety & Compliance • Carry out regular health and safety checks of communal areas. • Ensure fire exits are clear and report hazards immediately. • Support compliance activities such as fire alarm testing or emergency lighting checks when instructed. • Follow company policies, procedures, and safeguarding requirements. Working Hours • Shift-based / rota basis between two buildings (Cresta House and Picture House – 2 min away from each other) • May include weekends and bank holidays • Typical hours: 9:00am – 6:00pm (subject to site requirements)