Job Title

Senior Service Advisor – Job Description Overview We are seeking an experienced and customer-focused Senior Service Advisor to join a busy and high-performing service department. This role is ideal for a confident aftersales professional who can lead by example, support junior advisors, and deliver exceptional customer satisfaction while driving aftersales performance. Key Responsibilities * Act as a senior point of contact for service and repair customers * Manage complex service cases, escalations, and complaints professionally * Accurately book in work, raise job cards, and explain required repairs clearly * Provide detailed cost estimates and obtain customer authorisation * Liaise closely with workshop controllers and technicians to ensure smooth workflow * Maximise service revenue through effective upselling of repairs, service plans, and additional work * Support, coach, and mentor Service Advisors and Apprentices * Assist with daily planning, diary control, and workshop loading * Ensure warranty claims and manufacturer processes are followed correctly * Maintain high CSI / customer satisfaction scores * Ensure compliance with FCA, health & safety, and brand standards Skills & Experience Required * Proven experience as a Service Advisor within automotive or motorcycle aftersales * Strong technical understanding of servicing and repair processes * Experience handling customer complaints and complex cases * Confident communicator with a professional, customer-first approach * Commercial awareness with a focus on profitability * Strong organisational and IT skills * Ability to work under pressure in a fast-paced environment * Full UK driving licence (essential) Desirable * Experience mentoring or supervising service teams * Manufacturer or brand training * Knowledge of warranty and recall processes * Experience using dealership management systems (e.g. Kerridge, Pinewood, Autoline) What’s on Offer * Competitive basic salary with bonus structure * Career progression into Aftersales Management * Ongoing manufacturer and professional training * Supportive and structured team environment * Staff discounts and company benefits