Job Title

Customer Service Advisor Temporary - Up to 12 Months, workload dependent Full-time | 37 hours per week | Mon – Thurs 8.45am - 5pm & Fri 8.45am - 4.30pm Salary: £12.63 per hour An opportunity has arisen to join a busy and professional customer service team for approx 12 months. This is a front-line, call-centre based role where you will act as the first point of contact for customers, delivering a high-quality service across a wide range of enquiries. The Role Handle inbound customer enquiries primarily via telephone Provide advice and information across multiple service areas Resolve customer queries at first point of contact wherever possible Accurately update customer records and systems Promote self-service options where appropriate Manage sensitive or complex situations with professionalism and empathy Work to performance targets within a structured rota About You: Previous experience in a customer service or contact centre environment Confident communicator with clear verbal and written skills Comfortable using IT systems and Microsoft Office Able to remain calm under pressure and handle challenging conversations Organised, flexible, and able to learn new information quickly A positive team player with a strong customer-focused approach Public sector experience is desirable but not essential. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business