My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role: Provide remote 2nd Line IT Support via phone / email Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd Line Team Experience preferred: Excellent problem solving skills Windows 10 / 11 Networking - IP addressing, DHCP, DNS Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail filtering - Mimecast or similar You: Flexible, adaptable and calm under pressure Willingness to learn and further develop your knowledge Honest and dependable Customer focused Shift hours: 08:00 to 16:30, 09:00 to 17:30, 09:30 to 18:00 Monday to Friday TPBN1_UKTJ
Job Title
IT Support Engineer