Job Title

Job Description Sales and Administration Coordinator (Office and On-Call) Location: Office-based (Stevenage) + remote on-call Hours: Full-time, Monday–Friday On-Call: Out-of-hours rota (remote / flexible location) Employment Type: Permanent Role Overview Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales. This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required. This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance. Key Responsibilities Office-Based Administration and Customer Handling - Answering inbound calls and emails - Booking jobs and managing engineer diaries - Updating job management systems and customer records - Taking payments and deposits - General office administration and customer communication Sales and Revenue Generation - Promoting and selling monthly care plans - Confidently discussing services and options with customers - Following up enquiries and quotes to maximise conversions - Supporting overall revenue growth through proactive sales activity On-Call / Out-of-Hours Support - Answering incoming calls during agreed on-call periods - Taking payments over the phone - Dispatching engineers to emergency jobs - Accurately logging call details - Working remotely during on-call shifts Key Skills and Experience Essential: - Previous sales, admin, or customer-facing experience - Confident and professional phone manner - Commercially aware and comfortable with sales conversations - Organised, reliable, and calm under pressure - Able to work independently during on-call periods Desirable: - Sales or upselling background - Trades, utilities, or service-industry experience - CRM or booking system experience Salary and Earning Potential - £24,000 – £32,000 basic salary (depending on experience) - Performance-based bonus structure - Opportunity to earn £50,000+ per year in additional bonuses for top performers - Bonuses linked to care plan sales, customer retention, and revenue performance - No separate on-call allowance - Full training provided (Bonuses are performance-based, capped per scheme, and not guaranteed.) Why Join Our Client? - Established, growing business with strong market presence - Office-based role with flexible remote on-call work - High earning potential for sales-driven individuals - Long-term opportunity within a scaling company