Job Title

Collections ManagerCollections ManagerLocation: Coventry (Office based role, Monday to Friday, 8.30am to 5pm)Salary: Competitive + BenefitsClosing date: 20th January 2026About UsCorona Energy is a leading independent energy supplier with over 20 years experience servicing UK businesses. Our culture is defined by our people, and we recognise that they are at the centre of everything we do. Our award-winning approach reflects the great work we do in developing our employees.Our Values & BehavioursAt Corona Energy, our people are at the heart of everything we do. Our values set us apart and inspire a culture of collaboration and innovation. We embrace diversity and inclusion, ensuring everyone feels valued for their uniqueness and recognised for their talents.Our values:Customer FirstImpactfulEmpoweredForward ThinkingThe RoleAs Collections Manager, you will lead a fast-paced, target-driven team managing a portfolio of SME customers via phone, email, and customer occasional meetings. You will take ownership of teams performance, ensuring exceptional service and achieving collections targets.Key ResponsibilitiesProcess Management & ImprovementMaximise debt recovery while delivering outstanding customer serviceDrive aged debt reduction and achieve monthly targetsEnsure daily and weekly cash collection and debtor day targets are metAllocate workload and manage escalated queries and complaintsMaintain strong financial controls and support process improvementsPeople ManagementChampion Coronas culture, vision, and valuesLead by example, delegate effectively, and provide regular feedbackTranslate company strategy into actionable team plansCoach, mentor, and develop team membersRecognise and reward high performanceSkills & Experience2+ years experience within a management role within credit controlA proven track record of meeting KPIs and targetsExcellent communication and negotiation skillsStrong organisational skills and ability to prioritiseIntermediate Excel skills (including VLOOKUPs)Energy industry knowledge is desirable but not essential.What you get in return?Competitive salary and benefits package, including profit share schemeCareer progression opportunitiesEnhanced pension and annual leave optionsPrivate medical insurance, Bupa dental, life insurance, and income protectionSalary sacrifice car or cycle to work scheme options Fresh fruit, snacks, and breakfast dailyOnline learning accountAt Corona Energy, we believe that diversity and inclusion are essential to driving innovation and discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. As a Disability Confident Employer, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying please email make us aware.