Job Title

Job DescriptionMaking sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.The Post X2 Positions Available As Night Supervisor, you will support the Night Manager in delivering exceptional service experiences for students, staff, and visitors during night operations. This role will be rostered on for 8-hour shifts between the hours of 7pm to 7am, 5 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.You will oversee the night team staff/teams delivering operations, including security and accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.This role requires a proactive, hands-on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, and ensuring operational continuity overnight.Description of DutiesOperationsAssist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service deliveryMonitor campus areas to ensure safety, cleanliness, and readiness for student and visitor useRespond to incidents and escalate issues to the Night Manager, the on-call accommodation manager or emergency services as appropriateEnsure student/visitor-facing areas are maintained to high standards throughout the nightLead and participate in preparing spaces for student and commercial use within and across accommodation spacesSupporting with the allocation and move of commercial guests and students as required to resolve concerns and issuesTeam SupervisionProvide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation managementDeliver briefings and updates to the team, fostering an environment of inter and intra-team collaboration to achieve goalsObserve team performance and provide informal coaching and feedback, completing low level HR processes for security staffSupport and identify training initiatives based on team requirements and encourage team cohesion and developmentServiceAct as a point of contact for students and visitors during the night shiftResolve minor issues and escalate complex concerns to the Night Manager or on-call accommodation Manager as requiredEnsure clear communication of special requests and service needs across departmentsPromote a safe and welcoming environment for all campus usersSupport preparation for arrivals, departures, and summer business, including check-in/out, lockouts, welfare, conduct and in-the-moment supportCompliance & SafetyEnsure adherence to policies on data security, privacy, and health 'safetyMaintain awareness of security protocols and support the safeguarding of property and individualsAssist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)Using systems and processes to document/record incidents, accidents, emergencies and near missesEssential CriteriaQualificationsDemonstrated qualifications or equivalent experienceExperience in team leadership roles, preferably in night operationsHave and maintain an active and clean drivers licenceUnderstanding of safety and security proceduresSkills and AttributesStrong interpersonal and communication skillsAbility to lead by example and motivate othersCalm and decisive under pressureAttention to detail and commitment to service excellenceProactive problem solving and positive attitudeDesirable CriteriaQualificationsExperience working in a university or large organisation in a customer-facing roleFirst Aid certificationSecurity or safety training (local or national)Experience in customer service or hospitality environmentsFamiliarity with campus or accommodation operationsMental Health First Aid and ASIST, or willingness to undertake in-postSkills and AttributesExperience working in a university/campus environmentExperience in emergency response processes or security operationsAdditional Information X2 Positions Available Full timeOpen endedThe closing date for applications is midnight on Sunday 08 February 2026.Interviews are expected to take place on Thursday 05 March 2026.There is an expectation that work will be undertaken in the UK.This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. xjdpvnf For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.