Job Title

Freshdesk Consultant Are you a seasoned Freshdesk specialist with a passion for deploying innovative CRM solutions? We are seeking an experienced Freshdesk CRM Consultant to play a pivotal role in transforming internal contact centre capabilities. Join a dynamic, dedicated team and leverage your expertise to support the deployment, configuration, and ongoing development of Freshdesk across the organisation. This is a fantastic chance to make a lasting impact in a long-term, fully remote role that offers stability, professional growth, and the excitement of working with a leading IT and business consulting firm. Required Skills: - Proven hands-on experience with Freshdesk platform and configurations - Experience implementing contact centre CRM solutions - Ability to deploy, configure, and customise Freshdesk features, workflows, and automations - Strong problem-solving aptitude and ability to work independently - Comfortable providing support to both desk-side and remote users Nice to Have Skills: - Familiarity with other Freshworks products and integrations - Previous experience supporting internal platform adoption initiatives - Knowledge of customer support best practises and contact centre operations Preferred Education and Experience: - Demonstrated experience in Freshdesk deployments and CRM configuration - Previous roles involving technical consultancy or internal platform support - Bachelor's degree in IT, Business, or a related field is advantageous Other Requirements: - This role is fully remote within the UK, with occasional onsite meetings as needed - Strong communication skills and proactive engagement with stakeholders If you're ready to lead impactful CRM initiatives and enjoy working in a collaborative, innovative environment, we want to hear from you. Take the next step in your career-apply now and become a vital part of transforming internal contact centre capabilities! TPBN1_UKTJ