Job Title

Senior General Manager – Ragin Ramen Love good food and great energy? Join our ramen restaurant!We’re proud to be Belfast’s go-to spot for ramen with a bold local twist. Our mission is simple: bring traditional Japanese flavours together with the vibrant energy and unique flair of Belfast. We are a close-knit team that values passion, genuine hospitality and consistency.As Senior General Manager, you’ll be responsible for day to day operations, team development and morale, delivering friendly customer service and setting the atmosphere and vibe of the restaurant.This is a full‑time position, and the ideal candidate will be fully flexible to work evenings and weekends.Key ResponsibilitiesDelivering excellent customer serviceDeveloping the team and creating great moralePlan and manage rotas, payroll, holidays, and staffing within budgetOversee stock takes and ensure financial accuracyMaintain restaurant security at all timesMaintain restaurant standards for health and safety, cleanliness, and hygieneLead and develop the team through appraisals, reviews, and regular trainingManage recruitment, performance management, and disciplinary/grievance processesHost team meetings and ensure effective internal communicationHandle customer complaints professionally to ensure satisfactionDrive sales and marketing initiativesEnsure full compliance with company policiesEssential Criteria2 years’ experience in a management position at General or Assistant level in a fast‑paced restaurant environment.Proven track record of organisational skillsDemonstrate excellent communication skillsStrong customer focusDesirable Criteria2 to 3 years’ experience in a General Management positionNVQ Level 3 in Hospitality ManagementEVERY JOB NEEDS PERKS, WHAT ARE THEY?Competitive salary structure (£30K - £36K)Attractive bonus based on budgets and company KPI’sCompany life InsuranceCompany income protection planExcellent career progression29 paid holidays including your birthday offFantastic discounts throughout the groupTo apply please click ‘apply’ to be directed to our careers page.The Company reserves the right to apply an enhanced short‑listing criterion.Ragin Ramen is an equal opportunities employer.#J-18808-Ljbffr