Job Title

Job Summary We are looking for individuals with an interest in patient safety to support our organisation in designing and delivering safer healthcare services. Your background should demonstrate lived experience of having accessed healthcare through your own personal journey, supporting a family or friend, or through patient experience groups or forums.The role of a Patient Safety Partner (PSP) was introduced in 2021 by NHS England as part of its National Patient Safety Strategy. It includes a framework for involving patients in patient safety, stating that every NHS provider in England must have a patient, carer or other lay person to support and contribute to governance and management processes for patient safety.Commitment to the role will be up to a maximum of 6 sessions per month (each session up to 4 hours) and payment will be made retrospectively of work undertaken. Payment will be at a rate of £18.75 per hour (equivalent to £75 per session). The level of hours required (between Mon‑Fri 0900‑1700) will vary from month to month depending on the work required. You will need flexibility of hours and days to support the work within the organisation.About the Employer East Coast Community Healthcare CIC (ECCH) is a well‑established health‑care provider delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the eastern region of the Norfolk/Suffolk borders. We are a social‑enterprise and staff‑owned organisation, meaning staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.Job Location Hamilton House Battery Green Road Lowestoft Suffolk NR32 1DEEmployment Details Contract: BankWorking pattern: Part‑time, Flexible workingPay: £18.75 an hour, up to 6 sessions per month, each session 4 hours, £75 per session.Posted: 19 February 2026Job ResponsibilitiesAttend and participate in the Quality Committee and other defined patient safety meetings, including pre‑reading of documents and reports.Review and comment on policies, reports, or papers related to patient safety, ensuring the patient voice is reflected in the narrative.Take part in patient safety investigations as a reviewer, making recommendations and ensuring patient and carer voice is heard.Act as an adviser/critical friend to the Patient Safety Team in developing and delivering the Patient Safety Strategy.Adopt a questioning approach to information shared at committees and meetings.Put forward views on behalf of the wider community/ groups of patients/service users (not only own opinion) through the Patient Experience team.Evaluate information and evidence and communicate with senior leaders about strategic issues, acting as an advocate for patient safety.Champion quality and safety improvements to support the organisation in implementing relevant strategy and policy.Attend regional and national patient safety forums and groups to share strategies, innovation and learning.May be required to support recruitment of Patient Safety Partners with other providers across the region.Meetings may require face‑to‑face attendance or be held online; the PSP must be comfortable with either approach.Comply with relevant policies and maintain strict confidentiality in respect of discussions and information as required.Person Specification - Personal AttributesMaintain confidentiality and comply with organisational policy and procedures.Be adaptable to differing ways of communicating and interacting with others.Willingness and ability to work across different sites and travel to alternative sites within the community as required.Ability to embrace our Culture, Values and Signature Behaviours: Compassion (We Listen, We Learn, We Lead), Action (My Accountability, My Responsibility), Respect (Respect Our Resources: People, Time and Money), Everyone (Work Together, Achieve Together).Person Specification - Experience (Essential)Must be a patient, carer or family member of someone who has used health and care services.Should have an interest in developing health and care services so that they are safer for patients.Person Specification - Experience (Desirable)Experience of championing health improvements; able to be a critical friend.Experience interacting with multiple stakeholders including NHS staff, voluntary sector and community groups (e.g. Health Watch and patient user groups).Experience working in partnership with healthcare organisations or programmes.Person Specification - Qualifications (Essential)No formal qualification in Patient Safety is required.A comprehensive induction package and training programme will ensure successful applicants are fully prepared for the role; coaching will be provided by the Quality Team.Person Specification - Skills and Knowledge (Essential)Ability to understand and evaluate a range of information and evidence.Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not only own opinion).Possess sound judgement and ability to be objective.Person Specification - Skills and Knowledge (Desirable)Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.Employer Details East Coast Community Healthcare CICEmployer's website