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Permanent, Full Time Up to £40,000 per annum + Corporate Benefits PackageHere at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team!Ferry Leisure Centre, OX2 7DP Permanent, Full TimeUp to £40,000 per annum + Corporate Benefits PackageHere at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team!We're recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs.You will provide visible leadership to site teams, champion a customer-first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.Key ResponsibilitiesLead compliance, health & safety, and safeguarding across the siteDeliver operational performance in line with contract requirements and KPIsManage internal and external audits and quality assurance processesOversee planned and reactive maintenance in collaboration with technical teamsLead, motivate, and develop high-performing operational teamsAct as Manager on Duty, ensuring excellent customer experience at all timesWhat You’ll NeedProven experience leading teams in a leisure, facilities, or service-led environmentStrong working knowledge of Health & Safety legislationCustomer-focused, organised, and commercially awareExcellent communication, leadership, and reporting skillsFirst Aid at Work qualification, or willingness to obtainThis role may be subject to a DBS check in line with policyWhat We OfferA challenging and rewarding leadership roleOpportunity to make a real impact within a community leisure environmentCareer development within a global organisationFree membership at the Centreplus heavily discounted use of classes and facilitiesFree safeguarding training and DBS checkExcellent Development and Training Opportunities6% employer matched pension contribution21 days annual leave + public holidaysLife assurance up to 2x base salaryAll Leisure benefits - Employee Benefits ()Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.Google Chrome is the preferred browser to access Serco careers website*#J-18808-Ljbffr