Job Title

ERP Customer Success / Sales Account DirectorRemote (UK) | Manufacturing & Supply Chain ERPWe are partnering with a well-established ERP and IT solutions provider to appoint an experienced Customer Success / Sales Account Director. This is a senior, consultative role focused on account management, value-led sales, and long-term customer growth within the manufacturing sector.The RoleYou will manage and develop a portfolio of mid-market manufacturing customers (£15m–£50m turnover), acting as a trusted advisor to senior business leaders. Rather than new-logo hunting, the emphasis is on deep account ownership, understanding customer strategy, and positioning ERP and IT solutions that drive operational transformation.You’ll work closely with senior stakeholders to align ERP capability, IT roadmaps, and business outcomes, particularly within Engineer-to-Order, Discrete Manufacturing, and Supply Chain environments.Key ResponsibilitiesOwn and grow a portfolio of manufacturing accounts through consultative, value-based sellingBuild trusted relationships with senior heads of business, operations, finance, and ITIdentify growth opportunities across ERP, modules, upgrades, integrations, and associated IT servicesLead account planning, QBRs, and strategic discussions around digital and ERP transformationCollaborate with delivery, customer success, and technical teams to ensure adoption and value realisationAct as the primary commercial and strategic point of contact for assigned customersRequired ExperienceStrong background in ERP-related account management or customer success salesHands-on experience with Epicor, SAP Business One, Microsoft Dynamics, IFS, or similar ERP platformsProven success selling IT solutions into manufacturing environmentsExperience working with Engineer-to-Order, Discrete Manufacturing, and/or Supply Chain businessesComfortable engaging at board and senior leadership levelCommercially astute, consultative, and relationship-driven approachLocationRemote-based roleCandidates should ideally be within 1.5 hours’ travel of Birmingham for customer visits and internal meetingsWhy This Role?Senior, trusted-advisor position — not transactional salesEstablished manufacturing customer base with strong long-term relationshipsOpportunity to influence ERP strategy and business transformationFlexible, remote working with autonomy and ownership