Job Title

About UsWe are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.Role ObjectiveThis is a senior leadership role, in which you will be tasked with delivering excellent patient care, managing a successful team and growing your region in line with CREATE company expectations. You will be required to actively participate in the delivery of care for patients, to manage and develop the clinical team and to grow a culture of high performance from all staff. You will need to maintain compliance with our regulatory requirements (e.g. HFEA) and to apply best practices as per CREATE protocols and other industry standards (e.g. Caldicott principles).Duties and ObjectivesManagement RequirementsManage the day-to-day running of the clinical service which involves ensuring all clinical areas in both the hub and satellite clinics in the region are appropriately staffed in order to provide an excellent service safely and effectivelyPlan and deliver maximum appointment efficiency, diary & room utilisation. This involves long term planning to ensure staffing matches forecasted patient volume, real-time management of appointments and active diary management to reduce wasted time and empty slotsWork with other members of the multi-disciplinary team to improve the quality, efficiency and delivery of patient service and attend a weekly Leaders meetingTake direction from the medical and operational directorsWork closely with other Heads of Nursing, to ensure delivery of a sustainable clinical model, develop initiatives to meetgrowth expectations and ensuring consistent policies and procedures are adhered to across the company.Attend monthly meetings with all Heads of Nursing in the companyEnsure all staff complete mandatory induction to CREATE and the company ethos, mandatory training, receive adequate training in all areas of the service they deliver and have a good understanding of the HFEAHold regular nurses meetings with the hub and satellite nursing team in order to cascade information from the Leaders and Head of Nursing meetingsSupport and grow harmonious working relationships within your clinic teams, region and the groupDevelop, update, implement and monitor departmental KPIs, policies and procedures which will deliver ambitious goals and the business objectives of CREATEDevelop your own ideas and plans to beatgrowth targets and to achieve high performanceRespond to complaints quickly and in line with the company policy and utilise complaints in a positive way to improve future patient experienceWork closely with HR in the management of staff and be familiar with the HR policies and proceduresManage the daily rota, sickness, absence and holidaysEnsure the nursing comply with CPD and revalidation. Perform regular 1:1s and appraisals and ensure NMC registrationWork with the training and development manager to ensure relevant training for individuals and encourage attendance at study day's and conferencesAttend regular Compliance meetings within CREATEWork with external suppliers e.g. blood laboratory, consumables, medication and equipment to ensure that the service is carried out at an excellent standard, with maximum efficiency and with lowest wastage and cost.Assist the clinic manager in the training and development of the administrative teamCo-ordinate the theatre diary, ensuring anaesthetic cover when required ensuring clinical governance & safety in theatres & recovery areasBe fully up to date and compliant with the HFEA code of practiceMaintain a safe service and environment for patients and staffAchieve a high performance culture and fulfilling work environment in order to retain staff and keep morale highEnsure regular unit meetings happen and encourage all staff to contribute to ideas that can help build a good teamManage the audit schedule and HFEA inspectionsLead by setting high standards ensure adverse incidents are avoided where possible, or kept to the minimum. As per regulatory requirements, record and report incidents to the Person Responsible in a timely mannerPlan and prepare for and real-time manage emergency situationsClinical RequirementsHelp achieve high success rates for patients and manage the journey by being transparent and managing the expectations of the patientPromote the clinics mild and natural fertility techniquesActively participate in USS lists, theatre procedures, initial, treatment and follow up consultationsAttend the weekly local and national MDT meeting and encourage all team members to joinTrain staff so they have the opportunity to make their aspirations become a realityEducate and manage staff to ensure that all staff provide the same high quality careMonitor and manage staff to be able to be excellent ambassadors for CREATE. They must be kind, knowledgeable and competent. They must understand the nature of fertility treatment; they must be sensitive to the unique expectations of fertility patients and the importance of delivering an excellent environment for treatmentEnsure confidentiality is maintained at all timesBe the accountable officer for controlled drugsManage and be part of the emergency phone rotaQualifications, Experience / Personal SpecificationQualified RGN or EquivalentExtensive experience and expertise in assisted reproduction services and pelvic ultrasound scanning.A good working knowledge of HFEA regulations and license conditionsDemonstrable experience of leading successful teamsAbility to make the clinic a success, to be a role-model and leaderOperational mindset, to plan, organise and deliver excellent serviceAmbitious and dynamic, to grow with the company and to achieve exceptional high performanceFriendly, approachable and kind and have the ability to empathise with patientsHard-working and ability to work under pressurePassionateExcellent communication skills