Job Title

Patient Co-OrdinatorMedical Administration Team - Stennack Surgery – St Ives, CornwallBe the 'First Voice of Care' for our patients in a dream location where you can take your lunch break at the beach!CLOSING DATE 03/03/2026Current salary range: £24,465 - £27,476NHS pension schemeFull & part-time hours available5 weeks annual leave plus bank holidaysAbout the RoleAs a Patient Co‐Ordinator, you will join our fantastic medical admin team and will be the first person our patients speak - whether they contact us face‐to‐face, online, or over the telephone. We are looking for someone who really wants to make a difference, whilst remaining calm, organised and friendly. You will provide high-quality support, ensure patients receive the right care at the right time, and play a vital role in the smooth running of our surgery. We want to provide the best service possible for our patients and to do that we need energetic and enthusiastic people who really care about helping our local community.Key ResponsibilitiesAct as the first port of call for patients contacting us in person, online, and via the telephone.Manage high‐volume telephone and online enquiries in a calm, organised, and friendly manner.Provide clear, accurate information and support in a fast‐paced busy environment.Handle confidential and sensitive information in line with GDPRRemain calm, empathetic, and solution‐focused during challenging or emotional conversationsPerform administrative IT duties, including appointment booking, updating patient records, processing prescription requestsAbout YouFriendly, patient‐focused, and able to deliver excellent customer serviceCan-do attitude, calm and collected under pressure and able to handle difficult conversations professionallyHighly organised & strong attention to detailHighly confident using IT systems with the ability to learn new software and processes quicklyFabulous Team Player, able to work in a busy NHS environmentWhat We OfferHighly competitive salary currently equivalent to NHS Bands 2-3 with potential opportunities to progressNHS Pension Scheme with an Employer Contribution of 23.78%5 weeks annual leave plus bank holidays (pro-rata)FREE onsite parking in St IvesSupportive and friendly team environmentOpportunities for learning, training and developmentWorking in a respected and community‐focused GP surgeryBeautiful Grade II listed building in the heart of St Ives within walking distance to the beach for lunch breaksFree refreshments & frequent staff perksHow to ApplyIf you are passionate about supporting patients and enjoy working in a dynamic and rewarding environment email your CV to management.stennack@