Job Title

Key account managerSalary: Dependent on ExperienceReporting to: Head of Clinical Trial SupplyRole Overview:Following a sustained period of strong growth, a leading specialist in Pharmaceutical Supply is expanding its commercial team to support the next phase of its development. The organisation is made up of ambitious, self-motivated professionals driven to deliver high-quality solutions and accelerate continued market expansion. They are now seeking a like-minded individual to join the team and contribute to this growth journey.This role is focused on the management and growth of established key client accounts within the clinical trial supply environment. The successful candidate will act as the primary point of contact for assigned clients, ensuring the successful delivery of clinical trial supply projects while driving revenue and gross profit growth across existing accounts. They are also looking for someone seeking long term career development within the industry, as they are keen to support your continued growth!The position is commercially accountable and client-facing, with a strong emphasis on relationship management, service delivery, and cross-functional coordination within complex, multi-stakeholder clinical trial settings.Key ResponsibilitiesManage a portfolio of key clinical trial supply client accountsAct as the lead contact for all client-related matters and study requirementsDeliver revenue and gross profit growth across assigned accountsSupport and oversee the delivery of clinical trial supply projects to agreed specificationsMaintain accurate project and commercial records within internal ERP systemsDevelop, track, and report on client KPIs and account healthLead and participate in regular client meetings (weekly, monthly, quarterly)Address client complaints promptly in line with documented proceduresEnsure service levels are consistently met and monitoredLead global sourcing activities using approved supplier networksNegotiate product pricing, payment terms, and product accessCoordinate with logistics providers to support global shipment and delivery of study materialsBuild strong working relationships across internal teams and external partnersContribute ideas to support continuous improvement initiativesOperate in accordance with SOPs, quality systems, and regulatory requirementsMaintain knowledge of products, markets, and clinical trial supply practicesIdeal CandidateWill be seeking a long term career development within the industryExperience within clinical trial services or the healthcare/life sciences sectorStrong commercial and business awarenessProven ability to develop and manage client relationshipsExcellent written and verbal communication skillsCustomer-focused with a service-oriented mindsetStrong organisational skills with the ability to manage multiple prioritiesHigh attention to detail and accuracyProactive problem-solver with a solutions-driven approachEffective negotiator and confident stakeholder managerComfortable working independently while contributing to a team environmentFamiliarity with quality standards and regulations relevant to clinical trial supply (e.g. ISO)Proficient in MS Office and business systems such as CRM and ERP platformsWhat Success Looks LikeStrong client satisfaction and long-term account retentionConsistent revenue and gross profit growth across key accountsOn-time, compliant delivery of clinical trial supply projectsEffective resolution of client issues and escalationsStrong collaboration across commercial, operational, and logistics teamsThe interview process will include an initial discussion with Mollie Kent. Successful applicants will then have a conversation with the internal recruitment team and then the chance to meet the Executive team.If you are interested in learning more, please apply to this advert or apply to Mollie Kent directly on m.kent@