Job Title

Areas Covering: Glasgow & EdinburghSalary: £25,000 - £30,000SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.Responsibilities:Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipmentInstall, configure, and maintain hardware, software, and network infrastructureRespond to service requests and incidentsTroubleshoot and resolve issues efficiently, escalating where necessaryCarry out preventative maintenance and system health checksAccurately document work completed, including reports and service notesMaintain a high standard of customer service and communicationEnsure compliance with health and safety procedures while working on-siteWork independently in the field while collaborating with internal teamsSkillsEssential:Previous experience in a technical support or field engineering roleStrong fault-finding and troubleshooting skillsGood knowledge of IT systems, hardware, and networkingAbility to work independently and manage time effectivelyExcellent customer service and communication skillsStrong organisational and documentation skillsFull UK driving licenceDesirable:Experience with networking equipment such as routers, switches, and Wi-FiKnowledge of telecoms, VoIP, broadband, or fibre servicesRelevant technical certifications or equivalent experienceExperience working to SLAs and using ticketing systemsBenefits:21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 yearsExtra day off for your birthdayBuy holiday schemeEmployee Assistance ProgrammeFree onsite parkingEnhanced company sick payDiscounted retail vouchersReduced gym membershipAnnual salary reviewSCG mobile benefitEmployee referral bonus*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.SCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.