Job Title

Account Manager | Canterbury, Kent (HQ)This is a role for a dynamic Account Manager who will own a portfolio of 100 accounts, 20 of which will be high growth.If you love owning relationships, spotting growth opportunities, and being the calm, competent person clients trust when things get technical... this one's for you.We are working with an award-winning Internet service provider who offer connectivity, digital voice, and managed network services. With Private Equity investment and big growth plans (including full fibre rollouts), we're looking for an experienced, proactive Account Manager to help us scale without losing the service quality we're known for.What you'll be doing:You'll take ownership of a portfolio of existing business customers - keeping them happy, retained, and growing.Build strong client relationshipsBe the main point of contact for your accountsRun regular check-ins + Quarterly Business ReviewsUnderstand objectives, pain points, and connectivity needsAct as a trusted advisor (not just a "chaser")Grow accountsIdentify cross-sell / upsell opportunities across connectivity, voice, infrastructure, managed networks + securityCreate account plans that increase adoption + lifetime valueHit (and beat) revenue + retention targetsMake things happen internallyCoordinate with technical teams to deliver new services smoothlyProactively monitor delivery and handle escalationsBe the "voice of the customer"What we're looking for2+ year in Account Management (ideally telecoms / ISP / tech)Ideally experiene with a similar portfolio of accounts (circa 100)Strong track record of B2B relationship management + growthComfortable with connectivity / VoIP / managed services concepts (you don't need to be an engineer - just not fazed by the detail)Great communicator: confident with stakeholders at all levelsOrganised, proactive, customer-first, commercially switched on