Job Title

Community Officer (Estate Management) Salary: 37,270 per annum Contract:15 monthFTC, Full-Time Location:Chelmsford, Essex We are looking for a Community Officer on a15 monthFTC, tobe responsible forcommunity stewardship. They will look after our customer and stakeholder relationships in the estates and neighbourhoods that CHPare responsible for. The Community Officer willfacilitateestate management services by being a visible presence for our customers and ensuring that shared spaces are safe and suitable for all. They will resolve any issues in shared spaces, including some ASB problems. Whatyou'llbe doing Offer an outstanding service to customers, fostering communities that people are proud to live in, and deliver services to the benefit of customers and communities across all tenures. Maintainaccuraterecords relating to the day-to-day work in line with our policies and procedures. Ensure that shared spaces are safe, clean, and well-maintained through regular inspections and engagement with customers, other CHP teams, contractors, and local stakeholders. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance. Carry out minor building repairs, clear discarded items from CHPs shared spaces, and respond promptly to any issues that could negativelyimpacton the estates and neighbourhoods. Follow policy and procedures to deal effectively with fly tipping, neighbourhood nuisance, ASB, and any other issues that impact on the shared spaces CHPare responsible for. What we are looking for Full driving licence and access to a vehicle for work purposes. Proven abilities in delivering housing or estate management services,such as:responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties. Customer-focused with extensive experience in customer care techniques and practices within the social housing sector. Proficient IT skills, including Excel, officesystemsand CRM databases. Excellent communication and interpersonal competencies. Please note the office expectancy of this role is as follows: This role will require you to be out on site about 4 days a week with the remaining day to be spent either working from our office or from home. This may vary depending on business need. Benefits The salary for this post will be 37,270 Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipatevolunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. Weoperatea hybrid working policy at CHP. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. Expiry Date: 6thMarch TPBN1_UKTJ