Job Title

12-month fixed term part time contract An exciting opportunity has arisen to join a well-established registered charity serving the Sandwell borough. With over 30 years experience supporting people to have their voices heard, the organisation is highly respected locally and offers a supportive, collaborative working environment. The Volunteer Coordinator will lead the delivery of a telephone befriending service , providing emotional support to individuals experiencing loneliness and social isolation. The role involves recruiting, training, and supporting volunteers, managing referrals, and ensuring safe, well-matched partnerships that offer regular, person-centred support and improve wellbeing. What we need from you: Relevant experience of recruiting, supporting and retaining volunteers Demonstrable knowledge of volunteer recruitment, selection and support processes Experience of implementing or contributing to a volunteer strategy or development plan Experience of delivering presentations and facilitating training in group settings Knowledge and understanding of safeguarding procedures relating to vulnerable adults and children Self-motivated and able to work independently, planning and prioritising workload to meet targets and deadlines Positive, supportive and solution-focused approach Ability to work collaboratively as part of a team Able to travel locally and regionally, and occasionally nationally, to attend meetings, conferences and training events Desirable Developing volunteer policies, procedures, and best practice guidance Organising and supporting community or volunteer-led events Monitoring, evaluating, and producing written reports Identifying funding opportunities or supporting fundraising activities What this role involves: Recruit, select, train, and support volunteers from diverse communities, ensuring appropriate role matching, supervision, and ongoing development Co-ordinate and manage referrals, volunteer partnerships, and service delivery, maintaining accurate and confidential records using the case management system Review, update, and implement volunteer policies, procedures, and best practice guidance to ensure high-quality and compliant service delivery Monitor, evaluate, and contribute to reporting on service effectiveness, outcomes, and continuous improvement Promote the service across Sandwell, strengthening referral pathways, engaging stakeholders, and supporting volunteer communications and engagement Ensure safeguarding, equality, and compliance standards are met at all times, responding appropriately to concerns, complaints, and feedback Contribute positively to the wider team, making effective use of supervision, training, and professional development opportunities Salary: 11,357 12,074 per year (12-month fixed-term contract). Subject to Annual Salary Review from April 2026. Hours: Working Tuesday, Wednesday and Thursdays 10am 3pm - 15 hours per week. Flexibility required, including occasional evenings and weekends. Benefits : 5 weeks equivalent annual leave + Bank Holidays 5% Employers Pension contribution Flexible working Induction, in-house advocacy training, on-going training and development Closing date for applications: 5pm Wednesday 11 th of March. Please apply now! TPBN1_UKTJ