Job Title

OverviewCo-op Wholesale is growing, and we're looking for people who want to help shape what comes next. As a Partner Support Adviser, you'll provide essential daily support to our partners, making sure that customer and consumer queries and complaints are logged and investigated promptly. You'll be the first point of contact on the phone and by email, handling delivery, order and product queries with a friendly and proactive approach. If you're ready to make a real impact and provide great support to our Wholesale partners, we'd love to hear from you!What this role mattersWe're building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we're creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. This role is key to keeping our partners/' operations running smoothly, as you/'ll be the first person they turn to for quick, helpful support and great customer service. This is your chance to help bring new ideas to life and make a real impact across Co-op Wholesale. Be part of it.Responsibilities Be the first point of contact for partner queries over the phone and by email, delivering excellent customer serviceLog, investigate and resolve delivery, order and product-related queries within agreed timeframesBuild positive working relationships with partners, colleagues and other teams you/'ll connect with regularlyWork closely with our DHL partners and other parts of the business to get queries and issues resolved in a timely mannerSupport the team with day-to-day tasks and training to maintain high working standardsTake care of reception and admin tasks, making sure everything is completed accurately and on timeGood communication skills and customer service (telephone and email)The ability to manage multiple priorities in a fast-paced environment and tight deadlinesGreat organisational skills and attention to detailIT literacy skills and knowledgeQualifications and qualitiesNote: The role requires strong communication, the ability to manage multiple priorities, and good organisational skills as listed above. Further details are provided in the responsibilities.Benefits and cultureAt Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:An annual bonus (based on personal and business performance)28 days holiday (rising to 32 with service) plus bank holidaysA pension with up to 10% employer contributions30% discount on Co-op products and 10% off other brandsStream - early access to a percentage of your pay as you earn itVirtual healthcare including GP appointments, mental health support, nutrition and fitness advice24/7 colleague support serviceTraining and support for your development and career progressionCycle-to-work schemeA place you'll belong — we're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.#J-18808-Ljbffr