Job Title

The Company:We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead.The role:This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth. This is not a reporting or "site maintenance" role. You will own the number, identify opportunities, execute change, and measure impact.Where:Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work.Office hours:Monday - Friday (37.5 hours per week or as necessitates this senior role)Reporting to:Head of Ecommerce & TechnologyYour character and skills will include:4-5 years' experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etcCommercially sharp and comfortable owning revenue and conversion targetsNaturally analytical, but action-oriented - insight only matters if it changes outcomesObsessed with the customer journey, funnel performance and removing frictionConfident making decisions based on data, not just opinionCalm under pressure, organised, and able to prioritise what actually moves the needleComfortable working cross-functionally and challenging when neededConfident working with large datasets and performance reportsExperience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyleOSPREY LONDON Values:AUTHENTICITY - Being sincere, genuine and honest at all times; be your true selfCOLLABORATION - Working together effectively to achieve our goals; share and communicatePRIDE - Aspiring to be the best in everything we do; show your passion and how much you careTRUE GRIT - Showing determination and perseverance in all that you do; never give upVISION - Using your creativity and experience to plan for the future; never stand stillYour main responsibilities will be:Trading & Performance Ownership:Own daily, weekly and monthly ecommerce trading performanceMonitor and actively manage revenue, conversion rate, AOV, return rate and marginOwn and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotionsTrade the site in line with stock availability, margin targets and commercial prioritiesIdentify underperformance quickly and take corrective actionConversion Rate Optimisation (CRO):Own and deliver the CRO roadmapAnalyse funnels, drop-offs, paths to purchase and device performanceIdentify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and contentWork with Technology and UX partners to scope, prioritise and deliver tests and improvementsTrack test results, quantify impact, and feed learnings back into ongoing optimisationProduct, Merchandising & On-Site Execution:Own product merchandising rules, sorting logic and promotional applicationEnsure product data integrity across pricing, promotions, attributes and availabilityAnalyse product and category performance including full-price vs off-price, sell-through and returnsUse insight to influence product positioning, pricing and promotional strategyEnsure the site is always commercially aligned, not just visually appealingData, Reporting & Insight:Monitor and analyse website performance metrics and customer behaviourGenerate clear, actionable insights across channel, product and customer cohortsOwn ecommerce dashboards and reporting, ensuring accuracy and relevanceProduce weekly performance summaries highlighting what's working, what isn't, and what action is being takenSupport forecasting, planning and post-event analysis with robust dataCross-Functional Collaboration:Act as the ecommerce performance voice across the businessWork closely with Merchandising, Marketing and Technology teamsEnsure ecommerce priorities are clearly defined and aligned across departmentsSupport campaign planning and launches with insight and post-launch evaluationWhat does success look like?A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution.KPIsConversion rate across the full buying journeyProduct performance metrics, including known opportunities across full-price vs off-price and Men's category mixRevenue vs forecastTrading calendar execution