Job Title

The Medical arm of the Tower Street Recruitment Group of companies is working closely with a client who is looking for Care Coordinators to join their busy domiciliary care agency.Job Title: Care CoordinatorLocation: Dagenham/BarkingSalary: TBAContract: Full-time / 40 hours per workReporting to: Senior Care ManagerOur client is a trusted NHS care provider specialising in high-quality domiciliary care, committed to supporting individuals to live independently in their own homes, delivering person-centred care that promotes dignity, respect, and wellbeing. They work closely with the NHS, local authorities, and healthcare professionals to ensure continuity of care and excellent outcomes for their service users.Role OverviewThey are seeking a compassionate, organised, and proactive Care Cooordinator to join the growing team. The Care Coordinator plays a vital role in ensuring the smooth delivery of care services by coordinating care packages, managing care rotas, and acting as a key point of contact for service users, carers, families, and healthcare professionals.This role is ideal for someone with strong administrative skills, excellent communication abilities, and a genuine passion for delivering outstanding domiciliary care.Key ResponsibilitiesCare Coordination & SchedulingCoordinate and manage care rotas to ensure safe, consistent, and effective care deliveryAllocate care workers appropriately based on skills, availability, and service user needsRespond to changes, absences, and emergencies, ensuring continuity of care at all timesService User & Stakeholder LiaisonAct as a first point of contact for service users, families, care workers, and professionalsCommunicate effectively with NHS teams, local authorities, and other external partnersSupport onboarding of new service users, including care package setup and reviewsCare Quality & ComplianceEnsure care delivery aligns with care plans, risk assessments, and CQC standardsSupport audits, spot checks, and quality assurance processesEscalate safeguarding concerns in line with company and NHS policiesAdministrative & Operational SupportMaintain accurate care records, rota systems, and documentationSupport the Registered Manager with reporting, compliance, and operational tasksAssist with recruitment coordination, induction, and ongoing staff supportSkills & ExperienceEssentialPrevious experience in domiciliary care or a care coordination roleStrong organisational and time-management skillsExcellent written and verbal communication skillsGood IT skills, including care management systems and Microsoft OfficeA caring, empathetic approach with the ability to work under pressureDesirableNVQ Level 3 in Health & Social Care (or willingness to work towards)Experience working with NHS-commissioned care packagesKnowledge of CQC regulations and domiciliary care standardsSalary and RewardCompetitive salary and benefitsSupportive, values-driven working environmentOngoing training and professional developmentOpportunity to make a genuine difference to people's livesCareer progression within a growing care organisationHow to ApplyIf you are passionate about delivering high-quality home care and want to play a key role in supporting NHS-linked domiciliary services, we would love to hear from you.Please submit your CV and a short covering statement outlining your suitability for the role.