Job Title

Service Quality Manager We are looking for an experienced Service Quality Manager to support and improve care services across elderly care, homecare, and specialist services. The role is mainly based in Norfolk and Suffolk, with some travel to other locations when required. Reporting to the Co-Chief Operations Officer / Director of Service Quality, you will work closely with managers and operational teams to make sure services meet regulatory standards and deliver safe, high-quality care. You will monitor performance, identify areas for improvement, and provide practical support to help teams stay compliant and maintain good standards. Key ResponsibilitiesMonitor and improve service quality in line with regulatory requirementsSupport managers to maintain compliance and good practiceCarry out audits, reviews, and follow up on improvement actionsUse performance data to identify risks and trendsPromote continuous improvement across servicesAbout YouExperience in a quality or compliance role within homecare or healthcareGood knowledge of CQC homecare standardsClear communication and strong organisational skillsConfident in reviewing performance data and solving problemsCommitted to person-centred careFull UK driving licenceWhat We Offer A supportive team environment, clear processes, and opportunities for learning and development. If you are looking for a practical, quality-focused role, we would be pleased to hear from you.TPBN1_UKTJ