Job Title

Were excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing)Salary: £52,538 + Excellent Benefits.Are you looking to join a growing, values-led organisation with a clear social purpose?At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serveIf you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.About the Role/teamWere excited to announce a newly created role for an Estates Operations Manager, initially on a 12-month fixed-term contract. This position is based between our High Wycombe and Chesham Office + includes travelling to properties across our operating area. (Where we work - Paradigm Housing)Youll be responsible for mobilising a brand-new in-house team of 11 frontline technicians (8 Mobile Estate Technicians and 3 Cleaning Technicians). Youll organise, manage, coach and motivate the team to deliver a range of estate services including estate cleaning, bin room and bin cleaning, window cleaning, bulk waste removal and gutter clearance.This is a hands-on leadership role where youll set standards, monitor performance, drive improvements and ensure our communal areas are clean, safe and places residents are proud to live in. Youll work closely with colleagues across Property, Customer Services, Neighbourhoods, Health & Safety and external partners to deliver a high quality, customer-focused service. This position is a fantastic opportunity to make an impact in a role that is central to the success of our Estates Services team. Working within a Property directorate of around 200 professionals, youll find plenty of support, expertise, and potential for development. Key ResponsibilitiesLine manage frontline estate staff, including performance, conduct, attendance and monthly 1:1 supervisionDeliver induction training, coaching and ongoing development to ensure high standards and safe working practicesCreate, maintain and review schedules of work, monitoring progress and ensuring timely deliveryInspect estates post-works, recording standards and taking corrective action where requiredManage sickness absence in line with SettleParadigm proceduresEnsure staff complete accurate records (attendance, work activity, job completion, accident reports)Monitor and record checks for vehicles, equipment, PPE, phone usage and stock levelsInvestigate accidents and incidents, preparing reports and recommending preventative actionsWork collaboratively with Estate Services, Neighbourhoods and other teams to resolve estate issuesRespond to and problem-solve issues affecting estate safety, function and maintenanceMaintain equipment logs and ensure items are serviced and safe to useIdentify and support estate improvement projects, including funding opportunitiesCommunicate regularly with residents, resolving issues and keeping them informedManage storage areas for removed items, ensuring correct logging, labelling and disposalMaintain accurate records to meet statutory and service reporting requirementsWhat Were Looking ForMust haves:Experience supervising, monitoring and directing technicians to ensure safe and compliant service deliveryExperience delivering induction training, coaching and motivating teamsExperience mobilising new teams or servicesStrong knowledge of health 'safety legislation (including COSHH)IOSH Managing Safely qualification (or equivalent)Ability to problem-solve with a proactive, can-do attitudeStrong organisational skills with the ability to manage competing prioritiesEffective communication and negotiation skills, including in challenging situationsAbility to monitor stock, equipment and materialsGood IT skills, including Excel and report writingValid manual driving licence for a mobile roleNice to haves:Minimum 5 years experience managing soft services teamsExperience handling customer queries and complaintsKnowledge of the social housing sector and/or estate servicesKnowledge of building safety, hazard identification and environmental legislationNEBOSH General or Environmental Certificate, BICS licenceFor added brilliance:Calm under pressure, emotionally resilient and solutions-focusedPassionate about delivering excellent customer serviceAble to inspire, motivate and build a high-performing teamCommitment to continuous improvement and value for moneyBenefitsAt SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.Annual salary: £52,538 per annum25 days holiday, increasing with service, plus Christmas closure and buy optionsGenerous pension scheme up to 9.5% employer contribution via salary sacrificeFamily-friendly leave: Enhanced maternity, paternity, and adoption leaveHealth cash plan claim up to £1,800 for everyday health costs (plus free kids cover)Life cover and income protectionFlexible working modern offices, free parking & EV chargingAnd thats just the beginning! Were also thrilled to provide:30+ qualified Mental Health First Aiders available to supportCar leasing via salary sacrifice (for permanent colleagues subject to conditions)Funded training, qualifications & apprenticeships3 paid volunteering days in the local communitiesPeer-recognition rewards platformPaid professional subscription (one per year)Working HoursHours: 37 hours per week, Monday FridayMonday Thursday: 08:00 16:30 Friday: 08:00 16:00This is a mobile role requiring travel across our operating area, due to this the successful applicant will need to have a full driving licence (clean licence preferable).Hybrid working, 3 days per week in the office/ travelling around our Neighbourhoods/Estates, 2 days per week working from home.Our CommitmentWe are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.Please ensure you fully answer the questions on the application form.Closing Date: 16/03/2026We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.TPBN1_UKTJ