Job Title

Senior Tenancy & Support OfficerNottingham NG3 £14 per hourMonday to Friday | 9:00am - 4:30pm (7 hours per day, 30-minute unpaid lunch)About the ServiceThis role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs.The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping.You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation.The RoleWe are seeking an experienced Tenancy & Support Officer who can confidently manage both housing administration and structured support responsibilities.This role requires someone who can independently:Conduct tenancy sign-ups and explain tenancy agreementsSubmit and manage Housing Benefit and Universal Credit housing element claimsCreate person-centred support plans from scratchDevelop detailed risk assessments from scratchManage an individual caseloadThis is not a generic support worker position we are looking for someone confident in documentation, housing processes, and structured support delivery.Key ResponsibilitiesTenancy & Housing ManagementConduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policiesSubmit new Housing Benefit claims and manage ongoing Universal Credit housing element casesLiaise with local authorities regarding benefit queries or delaysSupport residents in understanding rent liabilities and preventing arrearsComplete property inventory checks at move-inAssist with monitoring housing-related paymentsAssessments, Support Planning & Risk ManagementConduct full initial needs assessments upon admissionCreate comprehensive, person-centred support plans from scratchDevelop detailed and dynamic risk assessments from scratchRegularly review and update support plans and risk documentationSet outcome-focused goals with residentsEnsure all documentation is accurate, compliant, and audit-readyCaseload & Resident SupportManage an individual caseload of residentsDeliver structured keywork sessionsProvide guidance, advocacy, and appropriate signpostingSupport residents experiencing language and cultural barriersPromote independence and move-on planningSafeguarding & ComplianceFollow safeguarding policies and escalation proceduresRespond appropriately to incidents and crisis situationsAlways maintain professional boundariesEnsure GDPR and confidentiality complianceRecord and escalate notifiable incidents accuratelyAdministration & Scheme SupportMaintain accurate and confidential case management recordsUpdate internal systems dailyEnsure files and documentation are inspection-readyContribute to service monitoring and performance reportingSupport the efficient day-to-day running of the schemeEssential Skills & ExperienceProven experience within supported housing, housing support, or social careExperience signing up customers to new tenancy agreementsProven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claimsDemonstrable experience creating person-centred support plans independently from scratchDemonstrable experience completing risk assessments independently from scratchExperience managing a structured caseloadStrong safeguarding knowledgeExcellent written documentation and IT skillsAbility to work within a multi-agency and legislative frameworkEnhanced DBS requiredPersonal AttributesCompassionate and person-centredOrganised and process-drivenProfessional with clear boundariesResilient and solution-focusedCommitted to achieving positive outcomes for residentsTPBN1_UKTJ