Job Title

CMS Recruitment limitedare currently recruiting forbilingual customer servicerepresentatives on behalf of an international logistics client ;Youll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence.Ability to be communicate fluently inEnglish languageandsecond language (German), both verbal and written.Responsibilities :Providing professional and efficient customer sales and service in all dutiesMaking reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirementsFirst contact resolution of customers and clients queries, requests, orders and complaintsProactively contact existing and potential customers with the aim of up-selling productsMatch and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate productsExperience :Previous contact centre experience is idealGood proficiency and navigation skills around a pc, excellent keyboard skillsGood telephone manner with a clear speaking voiceGood communication skills and the ability to build rapport with the customerAbility to work well in a teamFlexible to work at all times in the contact centre, including evenings and weekendsSummaryAs a Bilingual Customer Service Representative, you will be essential in delivering outstanding support to our clients in both German and English. Your core skills in communication and phone etiquette will enable you to effectively address customer inquiries and resolve issues. With premium abilities in data entry and multilingual communication, you will enhance our service quality and efficiency. Your analytical skills will also play a vital role in understanding customer needs and improving service delivery. Join our team to make a significant impact in a dynamic customer-focused environment.Apply now by sending across an up to date CV!JBRP1_UKTJ