Job Title

Client Account ManagerTelfordPermanentMonday Friday 37.5 hours a week optional early finish on a FridayCirca £30,000 + Uncapped OTEWere recruiting for a newly created Client Account Manager role to support the growth of the business by managing the relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success.In this role, youll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement.Key ResponsibilitiesClient Onboarding & ImplementationLead the end-to-end onboarding process for new clients, ensuring a smooth and professional handover from the Sales teamCoordinate implementation timelines, system setup, and user access in collaboration with internal teamsDeliver tailored onboarding sessions and product walkthroughs to ensure clients are confident using the platformCapture client goals and success criteria to shape a personalised implementation planAccount Management & Relationship BuildingServe as the primary point of contact for your assigned accounts, building strong, trusted relationships with key stakeholdersConduct regular check-ins and strategic reviews to assess satisfaction, gather feedback, and identify evolving needsAct as a client advocate internally, ensuring their voice is heard across product, support, and development teamsMaintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal toolsCustomer Success & RetentionMonitor platform usage, engagement trends, and client health metrics to proactively address risks or barriersProvide ongoing support and guidance to help clients maximise the value of the platform and learning contentCollaborate with the Learning Development team to align bespoke content with client objectivesCoordinate with Customer Support to resolve technical issues and ensure a seamless service experienceGrowth & UpsellingIdentify opportunities for account expansion through consultative conversations and data-driven insightsPromote additional features, services, or content that align with client goals and add measurable valueWork closely with the management team to develop growth strategies and revenue forecastsContribute to the development of case studies and success stories to support marketing and sales effortsInternal Collaboration & Continuous ImprovementShare client insights and feedback to inform product development and service enhancementsParticipate in internal planning sessions, masterclasses, and team development activitiesSupport the creation of SOPs, onboarding materials, and client success documentationStay up to date with industry trends, platform updates, and best practices in account managementKey Requirements for this rolePrevious Sales or Account Management experienceCustomer-centric communicator with a consultative, solutions-focused approachOrganised and proactive project manager who thrives in a fast-paced environmentCommercially astute with a strong understanding of value delivery and client ROITech-savvy and confident navigating SaaS platforms and CRM tools (e.g., HubSpot)Self-starter with a growth mindset and a passion for continuous improvementThis is a unique opportunity to shape a new role, make a real impact, and grow your career in a supportive and forward-thinking environment. If youre passionate about building meaningful client relationships and driving long-term success, wed love to hear from you.The application process:Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.About UsPrince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.Reference: DE26760JBRP1_UKTJ