Job Title

Are you a tradesperson working in reactive domestic repairs whos ready to come off the tools but still use your trade knowledge every day?Were looking for a Repairs Controller to coordinate and support a team of operatives delivering reactive repairs in occupied homes. This is a fully office-based role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.Youll be the main point of contact for a team of trade operatives (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.The RoleThe purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. Youll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed.This role suits someone who understands the pressures of reactive repairs last-minute changes, access problems, parts shortages, and resident expectations and can manage these effectively from an office environment.Key ResponsibilitiesRunning and managing daily reactive repair schedules for a team of operativesActing as the main point of contact for operatives throughout the dayLiaising with residents and clients (local authorities and housing associations) by phone, email, and live chatProviding technical guidance to operatives to help complete jobs right first timeReacting quickly to access issues, variations, and unforeseen problemsArranging parts and materials, including click & collect where requiredAccurately logging, updating, and tracking reactive repair jobs on the job management systemEnsuring all job notes, updates, outcomes, and follow-on actions are properly recordedMonitoring job progress and escalating issues where requiredEssential Skills & ExperienceTrade background essential, with experience in reactive domestic repairsA tradesperson looking to move into a permanent, office-based roleStrong administration and organisational skillsExcellent IT skills confident updating repair systems, emails, and working across multiple screensClear and professional communication skills with operatives, residents, and clientsAbility to manage multiple live jobs in a fast-paced environmentCalm, solutions-focused approach under pressureWhy This Role?A genuine opportunity to come off the tools without losing your trade knowledgeOffice-based role using real-world repairs experienceDirect impact on repair performance, resident satisfaction, and right-first-time outcomesClear progression into senior scheduling, operations, or management rolesJBRP1_UKTJ