Job Title

Join a Leading Provider of Retail & Hospitality IT ServicesComplete Technical Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach and thanks to continued growth, were expanding our Field Service team.If youre reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you.The RoleAs a Field Service Engineer (EPOS), youll be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service work on a range of retail IT devices. Youll typically work between 08:30 and 17:30, including alternate weekends as part of the rota.This role requires significant driving, so a clean UK driving licence is essential.What Youll Be DoingDeliver on-site swap-out services in line with customer SLAsProvide a professional, customer-focused service at all timesCollect parts from courier depots as requiredMaintain and audit your van stockFollow all processes for parts handling, returns and repairsSupport installation projects as requiredUse the company call management system accurately (web/mobile)Complete all paperwork to customer standardsFollow all documentation, policies and health 'safety proceduresAttend Head Office for meetings/training when requiredMaintain the company vehicle in a legal and roadworthy conditionWhat Were Looking ForEssentialExcellent written and verbal EnglishStrong communication and organisational skillsConfident handling difficult people/situationsGood analytical skillsWorking knowledge of Windows & general IT systemsExperience in field service and/or customer serviceCalm under pressure, positive attitude, professional approachTeam playerSmart appearanceDefensive driving skillsClean driving licence (essential)DesirableTechnical engineering backgroundIT product repair experienceCompany BenefitsDeath in Service coverEvo Lifeworks Perks (discounts on everyday goods)Birthday voucherOne paid day per year for charity workWhy Join Us?Youll be part of a dedicated, hardworking team providing essential IT support to some of the UKs biggest retail brands. Your work will directly impact customer satisfaction and help maintain service excellence across the UK.Benefits:Contributory PensionEnhanced Family LeaveCompany Sick PayAnnual LeaveAdditional Holidays for long serviceHoliday Purchase SchemeEmployee Assistance ProgrammeOpt-in Medical SchemeBirthday off/voucherFinancial reward for long serviceCharity Volunteering DaysOgilvie Car Lease DiscountsStaff SalesCostco sign up discountsPension Financial AdvisorEyecare BenefitsChildcare vouchersJBRP1_UKTJ