Job Title

About the RoleAs a Service Manager (Supported Living), you will lead and manage allocated supported living services, ensuring high-quality, CQC-compliant care. You will provide hands-on leadership, support staff, maintain robust care planning and risk management, and foster strong relationships with service users, families, and local authorities.You will work closely with the Deputy Manager, Registered Manager, and Director, contributing to audits, safeguarding, staffing rotas, and service reviews. This is a hands-on leadership role requiring flexibility, sound judgement, and the ability to make decisions that positively impact service users lives.About Sky Vigil Care LtdSky Vigil Care Ltd is a CQC-registered health and social care provider delivering high-quality supported living and domiciliary care services. We are committed to safe, person-centred support that empowers individuals to live independently with dignity and choice.We focus on regulatory compliance, staff development, and continuous improvement, creating a professional and supportive environment where teams can thrive while delivering outstanding care.Key ResponsibilitiesService Delivery & ComplianceMaintain up-to-date care plans and risk assessments, reviewed at least annually or sooner if neededEnsure compliance with CQC regulations, Health & Social Care Act 2008, and internal policiesMaintain knowledge of STOMP, STAMP, and Oliver McGowan requirementsSkills, Experience & Knowledge RequiredStrong understanding ofCQC regulationsand supported living servicesExperience inperson-centred care planning and risk assessmentProven experiencesupervising and supporting staffAbility towork independently, make decisions, and manage prioritiesExcellentverbal and written communication skillsConfident usingICT systems(Word, Outlook, Excel)Ability towork effectively under pressurePositive, proactive, and solution-focused approachStaff Management & DevelopmentLine manage Support Workers, including supervision, performance monitoring, and coachingConduct unplanned supervisions for performance concerns and escalate appropriatelyEnsure staff complete Care Certificate and all mandatory trainingPromote staff retention through effective leadership and mentoringQuality Assurance & AuditingComplete monthly house audits and act on findings, compliments, and concernsEnsure care documentation is updated following audits and reviewsOperational & Stakeholder EngagementContribute to staff rota planning to meet service requirementsAttend and contribute to monthly management meetingsConduct service user reviews with Local Authority Social WorkersLiaise on safeguarding concerns to ensure timely and accurate responsesComplete assessments and property viewings for new service users when requiredCare & Professional PracticeProvide direct care to service users as requiredMaintain confidentiality and professional standards at all timesPromote health and safety, equality, and diversity across servicesDesirableNVQ Level 3 in Health & Social Care (or willingness to complete)Experience with on-call responsibilitiesExperience coaching, mentoring, and inducting new staffWhy Join Sky Vigil Care LtdA supportive and professional working environmentCommitment to training, development, and career progressionOpportunity to lead and shape high-quality, person-centred careBe part of a values-driven, growing care providerJBRP1_UKTJ