Job Title

If you know how a helpdesk should run - tight, responsive, accountable - and youre frustrated by poor systems, missed SLAs or lack of ownership, this Senior Facilities Coordinator role gives you full control of the engine room. You wont just supervise. Youll set the standard.This is your opportunity to lead a busy facilities management helpdesk supporting commercial contracts, where performance, client satisfaction and operational flow all sit firmly under your remit. Its hands-on, visible and genuinely influential.Whats in it for youFull ownership of a critical operations functionThe chance to shape service delivery standards across live commercial contractsDirect impact on client satisfaction and contract performanceA stable, established environment with long-term securityFree parking on site28 days holiday including bank holidays, pension and company events What youll be getting stuck into as a Senior Facilities CoordinatorOverseeing day-to-day helpdesk and dispatch operations, including out-of-hours coordinationMonitoring SLAs and producing clear, accurate performance reportsManaging the full quotation process from issue to financial approvalOverseeing maintenance contract administration and service documentationActing as escalation point for operational and client issuesWorking closely with Contract Managers to streamline service delivery and improve flow What youll bring to the table as a Senior Facilities CoordinatorPrevious experience within a fast-paced FM or building services helpdesk environmentExperience leading or supervising helpdesk or dispatch teamsStrong working knowledge of SLAs and performance reportingConfidence producing operational and financial reportsClear understanding of statutory compliance and HSQE requirements Working hours: Monday to Friday, 8:30am 5:30pmIf youre an experienced, Senior Facilities Coordinator ready to take full ownership of a busy operation and raise standards across service delivery, apply now.Note: The job title of Senior relates simply to the level of experience and has no relevance to age. You are encouraged to apply for any opportunities that you feel to be suitable, irrespective of age or level of experience.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.JBRP1_UKTJ