AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience.Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment.KeyResponsibilitiesTechnicalSupport:ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement.CaseManagement:HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience.KnowledgeSharing:KnowledgeArticlecreation.Collaboration:Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement.Travel&Flexibility:OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis.Skills&ExperiencePriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpracticeProvenexperienceincustomerserviceorcustomersupportroleProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproductsExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS)ApositiveandcuriousmindsetforAI-firstworking,embracingtheimpactthat'human+AI'canbringtotheworld.YoullhavestartedtouseAIinaworkand/orpersonalsetting,withabasicunderstandingoftheprinciplesofAIanditspositivepotentialandadesiretolearnBenefits&CultureAtZelliswecreatemarket-leadingHR&Payrollproductsandservices,,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices.Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We'repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday:Unstoppabletogether.Alwayslearning.Makeitcount.Thinkscale.Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive.Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive:Acompetitivebasesalary.25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday.Privatemedicalinsurance.Lifeassurance4xsalary.Enhancedpensionschemewithcompanycontributionsupto8.5%.Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure.JBRP1_UKTJ
Job Title
Customer Support Agent- Payroll