Job Title

**This role offers hybrid working with regular meetings in Birmingham and some domestic and overseas travel**This is an exciting opportunity to join a specialist destination marketing agency working across tourism, events and inward investment, delivering high-profile UK and international live events, exhibitions and destination showcases.This hands-on Operations Manager role sits at the heart of the agency, ensuring day-to-day operations run smoothly while supporting the planning and delivery of client projects and live events. Working closely with senior leadership, youll take ownership of operational systems and processes, contribute to continuous improvement, and play a key role in the agencys ongoing growth.The role involves regular travel across the UK and occasional international travel, offering variety, responsibility, and the chance to represent the business confidently in client-facing environments. Flexibility is essential due to live events, with some evening and weekend working balanced by a supportive team culture and time off in lieu.What we need from you:12 months minimum experience in an operations, office management, project coordination, or similar role, within the business events sector would be a bonus!Professional and confident when engaging with senior stakeholders in a face-to-face environmentHighly organised with excellent attention to detailComfortable taking ownership of responsibilities within a small teamStrong problem-solving skills and ability to adapt quicklyExcellent written and verbal communication skillsConfident using Microsoft 365, Excel, and project management/CRM systemsAble to manage multiple priorities in a fast-paced environmentWilling and able to travel across the UK and internationally as requiredFull UK driving licenceDesirable:Experience in a small agency or entrepreneurial business environmentExperience supporting live events or exhibitionsBasic understanding of finance processes (invoicing, expenses, budget tracking)Knowledge of tourism, events, MICE, or destination marketingWhat this role involves:Manage day-to-day operations to ensure the business runs smoothly and efficientlyMaintain and improve internal systems, processes, and documentationCoordinate suppliers, freelancers, and external partners as requiredSupport project administration, scheduling, and internal resourcingManage timelines, capacity planning, and campaign support activitiesMaintain CRM systems, project management tools, and shared drivesCoordinate event logistics, including suppliers, delegates, and documentationAct as a professional on-site contact, resolving issues as they ariseSupport post-project reporting, follow-up actions, and internal reviewsIdentify opportunities to improve processes and support business growthSalary: £28,000£34,000 per year, dependent on experience.Hours: 9am 5pm Monday to Friday.Benefits:A supportive, friendly, and ambitious team cultureAll home office equipment as needed including a desk, chair, laptop, printer, mobile phoneMileage paid for business milesAll travel and subsistence expenses paid when travelling in the UK or abroad for workHybrid working with flexibilityA visible and valued role within a growing specialist agencyOpportunities to contribute to how the business evolvesExposure to high-profile clients, destinations, and international projects25 days holiday plus 8 bank holidays and discretionary additional leave during the Christmas periodCompany pensionPrivate healthcareDeadline for Applications: 9am, Monday 9th MarchApplicants will be notified by Thursday 12th March if they have been successful in securing an interview. Interviews will be held in Birmingham on Friday 20th March.Strictly no agencies please.JBRP1_UKTJ