Job Title

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.When you join the JLA family, you'll also gain access to an extensive benefits package.We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!Role overviewTo install fire doors and frames at a variety of customer premises. Ensuring current fire regulations are adhered to and quality of work is of a high standard.Key TasksInstallation of new BM Trada Q Mark Fire Doors and framesTo be familiar with and understand the current Fire regulations to ensure the doors are fully compliant.To be able to identify labels, CE marks and Plugs to show that a door is certified.Fire Door Maintenance / Remedial WorksFire Stopping/Compartmentalisation.Service DeliveryDemonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and lead a team where service is central to good performance.To set clearly defined service level agreements for your team.Contribute to the service training across the business.Monitor and report on the KPIs on a daily basis to track progress and backlog for all customers, not exhaustive: Maintenance(PPM), Reactive, Small worksMonitor and report job status to ensure all customers SLA and Regulatory (BAFE/NSI) requirements are met and exceeded.People ManagementSet clear objectives for your team members providing regular feedback on performance.Manage performance across the team to ensure the achievement of service delivery targets in line with Service Level AgreementsManage any employee relations issues in line with the policies set out by the businessCoach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business productsAddress any training and development needs and ensure teams have a personal development plan.Maintain ongoing communication with employees regarding their wellbeingManaging RiskAwareness of your operational and regulation risks which may impact on your operations.Responsibility for reporting to your line manager any risk which may impact the business.CriteriaKnowledge and SkillsEssential:Familiar with the BM Trada Q Mark SchemeInstall/maintaining fire doors.ExperienceEssentialProven track record in installing fire doors and/or fire door maintenance.DesirableSome fire stopping experience would be beneficial.Personal qualitiesEssentialSelf-motivated, reliable, punctual and take pride in the quality of your work.Willingness to travel/work away when required.Able to act in a professional manner.Good communication Skills.QualificationsEssentialMinimum Level 2 Qualification in Joinery or relevant experience.Full UK Driving licenseDesirableCSCS Card Joinery (Blue)JBRP1_UKTJ