Job Title

Senior Parts Sales AdvisorThis is a rare opportunity to join a well-established, values-led engineering and manufacturing business with a long heritage, strong investment in people, and a genuine commitment to quality and innovation.Sitting at the heart of the Central Parts function, this role offers a blend of technical expertise, customer interaction, and operational influence. Youll be a key technical authority within the parts team, trusted to support complex queries, manage engineering changes, and ensure aftermarket parts data is accurate, robust, and future-proof.If you enjoy being the go-to expert, influencing how parts operations run, and working closely with engineering and technical teams - this role will absolutely appeal.The RoleAs Senior Parts Sales Advisor, you will support the Assistant Parts Manager in the smooth running of the Central Parts Department while acting as a key technical and customer-facing specialist.The role is predominantly telephone and email based, working closely with customers, internal teams, and third-party data partners. You will play a vital role in the management of parts data, electronic parts catalogues, and engineering changes, ensuring customers receive the right part, first time.Key ResponsibilitiesAct as first point of contact for complex and escalated customer parts enquiriesSupport customers in accurately identifying the correct parts via phone and emailAssist the wider parts team with technical parts identification and problem-solvingPrepare and issue customer quotations in a timely and professional mannerPromote the sale of genuine OE parts and advise on best-fit solutionsIdentify and analyse parts failure trends and recurring technical issuesCreate, maintain, and publish technical Parts BulletinsAct as the main liaison with the 3PL parts data team for EPC and master data queriesManage vehicle Bills of Materials (BOMs) within the Electronic Parts CatalogueOversee and implement Engineering Product Change Notices into the aftermarket operationReview, improve, and maintain the accuracy of EPC illustrations and parts dataWork closely with in-house engineering and technical teams to resolve part-related issuesWhat Youll Be Accountable ForDelivering consistently high levels of customer serviceEnsuring accurate parts identification using approved data sourcesResolving customer and internal escalations promptly and professionallyBuilding strong, professional customer relationships over the telephoneMaintaining accurate parts master data, including supersessionsSharing knowledge and supporting colleagues within the parts teamCollaborating closely with engineering, technical, and data teamsWhat Were Looking ForA strong technical background within parts, aftermarket, or engineering environmentsProven experience in parts identification and customer-facing supportConfidence handling complex queries and acting as a technical authorityExcellent communication skills with a professional, customer-focused approachStrong attention to detail and a methodical approach to data accuracyA collaborative team player who enjoys sharing knowledgeWhats on Offer25 days holiday + 8 bank holidays5% employer pension contributionDeath in Service benefit (5x basic salary)Health Shield medical cash planCompany sick pay schemeEmployee Assistance Programme (EAP)Bike to Work schemeOngoing training and developmentLong-term career opportunity within a stable, values-driven organisationValues-Led CultureThis organisation operates with family values at its core and places real emphasis on integrity, quality, customer focus, and sustainability. Employees are trusted, supported, and encouraged to contribute ideas and improvements.JBRP1_UKTJ