Job Title

Strategy ConsultantMid-Level | Remote-First | B2B eCommerceA consulting role focused on client delivery and contributing to Rixxo's evolving processes. You'll work with autonomy, bring lived ecommerce experience to client relationships, and help shape what great strategic consulting looks like.About the RoleAs a Strategy Consultant at Rixxo you'll lead strategic relationships with B2B ecommerce clients — running workshops, facilitating planning sessions, and guiding clients from ambition to measurable outcome. You'll work primarily remotely with client-site time as needed, operating with real autonomy and access to senior support when you need it.You'll use our FoundationsTM and SPIN APETM frameworks to structure your work, and contribute to how we evolve them over time.Core ResponsibilitiesLead Platform SelectionGuide clients through platform selection using our SPIN APETM frameworkStart with needs before features — focus on business outcomes, not technologyConduct thorough discovery across Situation, Process, Impact, and NeedsStructure vendor engagement: align vendors with business context, manage proposals, and evaluate responses objectivelyEnsure platform decisions serve business goals, people, and processCollaborate with solution architects during later evaluation stagesLead Clients to SuccessRun workshops and lead client onboarding using our FoundationsTM frameworkFacilitate goal discovery and translate client ambitions into SMART objectivesDefine milestones as moments in time, not features or functionsBreak down goals into achievable milestones with clear dependenciesStay engaged through execution, maintaining strategic alignmentWork autonomously across service tiers, accessing senior support when neededDeliver Strategic ValueLead strategy sessions, quarterly reviews, and annual planningUse data to guide recommendations and identify growth opportunitiesMonitor performance and adjust plans to optimise client outcomesSet measurement frameworks that track meaningful business resultsGrow Client AccountsIdentify expansion opportunities within existing client relationshipsContribute to proposals and later-stage sales conversationsGenerate new business through referrals, events, and networkingRepresent Rixxo at industry events and build partner relationshipsContribute to RixxoEvolve and improve our service offering and processesDocument what works and codify repeatable approachesCreate content for case studies and marketing initiativesCollaborate across the team to solve client challengesAdditional Focus AreasClient Delivery ExcellenceLead FoundationsTM for assigned clientsDevelop consulting skills through client work and internal contributionManage ongoing strategic relationships across service tiersLearn Rixxo's frameworks and evolve them through practiceDeliver workshops, reviews, and planning sessionsBuild capability in facilitation, goal-setting, and strategic thinkingWork autonomously whilst accessing senior support when neededGrow towards senior consulting and leadership responsibilitiesExperience RequiredEssentialLived experience working inside a B2B ecommerce business (any point in career, client-side)Experience in digital transformation and technology selectionUnderstanding of how technology serves people and processesStrong analytical capability and comfort with data-driven decision makingProven ability to facilitate workshops and strategic planning sessionsExperience translating complex goals into actionable plansAbility to work autonomously in remote and client-site environmentsCommercial judgement and ROI thinkingValuedUnderstanding of platform capabilities and system integrationExperience with modern reporting and data visualisation toolsFamiliarity with project management and documentation platformsKnowledge of B2B ecommerce platforms and ecosystemRole-Specific ExperienceExperience delivering strategic projects in B2B ecommerceDemonstrated ability to manage client relationships independentlyTrack record of delivering business outcomes through strategic workComfortable working with senior stakeholdersHow We Work With ClientsWe operate three service tiers based on engagement intensity and velocity:Advisory Access Light-touch advisory for clients needing strategic guidance without deep involvement. Lower intensity, flexible cadence.Collaborative Partner Co-pilot partnership working alongside client teams. Regular engagement with moderate intensity.Embedded Leadership Fractional leadership operating with autonomy and strategic ownership. High intensity, high velocity.Strategy Consultants work across all tiers. Target capacity is 80% client work with 20% for Rixxo contribution.Measures of SuccessClient Retention & Growth• Strong client retention across the engagement lifecycle• Year-on-year revenue growth from managed accounts• Growth opportunities identified and closed in existing accounts• Long-term partnerships built on trust and results• New business generated through referrals and networking• Contribution to proposals and sales conversationsClient Milestone Achievement• Delivery of client business outcomes• Progress towards goals through milestone completion• Measurable improvements to client revenue, productivity, or efficiencyBusiness & Rixxo Contribution• Evolution of service offering and processes• Documentation and codification of proven approaches• Contribution to marketing and thought leadership