Job Title

Salary:£26,000 DOELocation:SuperBike Factory; DoningtonEmployment Type:Permanent, Full timeWho We AreSuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently undergone a transformation from the ground up. New leadership, smarter systems and clearer ways of working mean were now leaner, sharper and fully focused on one thing: delivering straightforward, ride-ready bikes to more riders than ever before.That transformation puts us in growth mode. Volumes are rising, demand is strong, and were building a team that can scale with it people who want to work in a business that knows where its going and how its going to get there. If you want to be part of a modern, data-driven, customer-focused motorbike retailer with momentum, ambition and real opportunity, there has never been a better time to join SuperBike Factory.OverviewWe have an exciting opportunity for a Motorcycle Progressor to join our rapidly growing team across our three UK sites. In this role you will ensure that motorcycles are prepared for collection, providing exceptional customer service, and maintaining high presentation standards. This role involves liaising with various departments to meet customer expectations throughout the motorcycle collection process, ensuring a seamless and satisfying experience.What Youll Be Doing Day-to-Day:Provide exceptional face-to-face customer service, ensuring that customers feel welcomed and valued during their visitEnsure that motorcycles have passed through the workshop and are ready for customer collectionManage direct interactions with customers, addressing any concerns and ensuring that all aspects meet their expectations upon collectionCoordinate with sales and workshop departments to fulfil customer requirements effectivelyConduct pre-collection inspections to identify and resolve any issues before the customer arrivesEnsure that motorcycles are cleaned to a high standard and presented appropriately for collectionManage stock levels to ensure motorcycles for sale are effectively displayed in the showroomAccurately book bikes into the system and manage related documentation and records.Photograph motorcycles for online listings, ensuring high-quality images represent the bikes accuratelyWhat Were Looking For:Essential:GCSE English & Maths at Grade C or Grade 4 and above or equivalentPrevious experience in a customer service role demonstrating the ability to work under pressureProficient with CRM systems and Microsoft OfficePrevious experience in valeting vehicles or motorcycles is preferredStrong organisational skills with the ability to manage multiple priorities, alongside excellent verbal and written communication and interpersonal skillsBenefits:Netflix MembershipDiscounted Gym MembershipGroup Life AssuranceStaff Discount on Bikes and accessoriesCycle to Work SchemeHealth & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)Enhanced Maternity, Paternity, and Sickness PayMotorcycle Progressor / Motorcycle Progress Coordinator / Motorcycle Workflow Coordinator / Workshop Progress Officer / Vehicle Progress Coordinator / Customer ServiceSounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes Credit history Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.JBRP1_UKTJ