Job Title

Role: National Account Manager - Specialist/Reactive Cleaning ServicesSalary: £40k plus benefits, plus up to £3k bonus per quarter dependent on meeting KPIsJob Status: Permanent/Full-TimeLocation: Midlands/RemoteVacancy Reference: VR/05285Role Description:Our client, a reactive and specialist services provider, is looking to appoint a National Account Manager to join their Team at an exciting time of growth. As National Account Manager, you will be instrumental in delivering the company's growth strategy and stability with existing customers, maximising revenue opportunities and creating long-term sustainable relationships. The ideal National Account Manager will have good industry knowledge in the specialist and or cleaning sectors, with strong commercial awareness and relevant B2B experience. This is an exciting role with a company who are committed to delivering the best results for their customers, always on hand to support and provide the highest standards.Responsibilities:Generate sales among existing client accounts, including upselling and cross-selling opportunitiesOperate as the point of contact for assigned customersForecast and tracks client account revenuesWork with Project Managers to deliver projects within client relationshipsIdentify opportunities to grow business with existing clientsService multiple clients concurrentlyNegotiate term agreements including price increases (annual and additional works)Build a strong, in-depth product knowledge and company systemsAchieve and exceed monthly client revenue targets based on budgets and forecastsWork closely with Internal Account Manager to deliver outstanding customer experiencesLiaise with all internal and external stakeholders to determine appropriate operations and service deliveryEducate clients to understand the features and benefits of products and servicesSurvey work requirements on site and work with operations and technical team to deliver quotes and proposalsTrack all sales activity and ensure that quotations are aligned to pricing proceduresEnsure all new sales information is accurately and correctly captured on the CRM systemProduce weekly/monthly client activity reportsDevelop strong working relationships with the Operations team, Projects and Helpdesk to ensure that customer requirements are metEnsure debt profiles are managed consistently and chased accordinglyCoordinate mobilisation meetings for new account managed customers when assignedProvide full visibility of the sales pipeline highlighting conversion probabilitiesImplement improvements in the sales process to drive better revenue outcomesIdentify risks with customers for example debt or credit management problemsAttend and hold regular reviews with clients, anywhere in the UKRequirements:B2B experience - working in highly reactive commercial environmentStrong negotiating and influencing skills with clients at all levelsA proven track record of consistently achieving targetsAbility to prioritise, work under pressure and meet deadlinesExcellent communication skillsStrong IT skills in CRM tools and ability to interrogate and present sales dataStrong commercial awareness around pricing to deliver the required gross/net marginsAbility to establish and maintain excellent client relationshipsAn empathetic and understanding approach to operational challengesExcellent communication skills (verbal and written)An excellent networker with high level interpersonal skillsAbility to develop effective working relationships across all levels of management and staffHighly customer focused and always looking to deliver a high quality of service for clientsGood attention to detail and ability to spot issues with data and recommend solutionsFlexible and able to react quickly to the needs of the customer and the companyAbility to deliver quality results under pressure and prioritise workA highly disciplined and work focused individual with high self-motivationCompetence in Microsoft Office products especially Outlook, Word, Excel and PowerPointCalm, confident manner to handle potentially uncomfortable conversationsExcellent time management skills and ability to prioritise a demanding workloadAbility to hold employee and client information in the strictest confidenceAct in an honest, responsible and respectful manner to othersBe responsible for your own professional conductComply everywhere and in all circumstances with the laws and regulations connected with activitiesComply with obligations to partners such as shareholders, associates, clients, suppliers and the communityTake reasonable care of your own health, safety and welfare and that of other people who may be affected by your actions or omissionsGood industry knowledge in the Specialist and or Cleaning sectorsMinimum of 2 years' experience in an existing Account Management role within Facilities ManagementMembership of trade bodies relevant to this industry sector