Job Title

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, driven by a passionate and disruptive team to achieve our mission. We've brought together a world-class team from a wide range of industries, and as we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.Our valuesHere at Townhouse, we live by our three core values:-Details matter-Passionate in everything we do-Nice peopleTownhouse was born out of the idea that details matter - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.ABOUT THE ROLEWe're looking for a Franchise Sales Manager to play a pivotal role in supporting Townhouse's international expansion. Reporting to the Head of Franchise Development, you'll be responsible for building and managing a high-quality franchise sales pipeline, identifying and qualifying multi-unit franchise partners across the UK and international markets.This is a commercially focused role suited to someone who enjoys outbound lead generation, market research, and developing well-qualified franchise opportunities. You'll own the early and mid-stages of the franchise sales process, working closely with the Head of Franchise Development on deal strategy, negotiations, and preparing opportunities for successful completion.KEY RESPONSIBILITIESProactively identify, source, and qualify multi-unit franchise prospects through outbound outreach, market research, industry networks, and targeted lead generationOwn the early and mid-stages of the franchise sales process, including initial outreach, discovery, qualification, and opportunity progressionAssess prospective franchise partners against agreed criteria, including financial capability, operational experience, strategic fit, and alignment with Townhouse valuesConduct market and territory research to identify priority regions and expansion opportunities across the UK and international marketsPrepare, maintain, and deliver high-quality franchise presentations, pitch materials, and supporting documentation tailored to each market and partnerDevelop and present high-level business cases and financial models to demonstrate the commercial opportunityMaintain a structured and up-to-date franchise sales pipeline, ensuring clear tracking of leads, next steps, and conversion progressWork closely with the Head of Franchise Development on deal strategy, negotiations, and preparation for final agreementAct as the primary point of contact for prospective franchise partners throughout the pre-signature processSupport the onboarding of new franchisees post-signature to ensure a smooth handover to Operations and other internal teamsCollaborate cross-functionally with Operations, Marketing, Legal, and Finance to ensure franchise opportunities are commercially robust and brand-alignedABOUT YOUProven experience in franchise development, international business development, or salesExperience within hospitality, beauty, retail, or other consumer-facing service brands is highly desirableStrong track record of generating, qualifying, and progressing partnership or franchise-led growth opportunitiesCommercially confident, with experience supporting negotiations and deal progression with multi-unit partnersHigh level of financial literacy, with the ability to interpret, build, and present business cases and P&L modelsHighly organised and process-driven, with strong CRM and pipeline management capabilityExcellent communication and interpersonal skills, with the ability to influence senior decision-makersConfident representing a premium brand and franchise propositionSelf-starter with a proactive, high-ownership mindset, comfortable in a fast-paced growth environmentWillingness to travel as requiredLOCATIONThis is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.EMPLOYEE BENEFITSPrivate healthcare and wellness support – Access to private healthcare, GP appointments, and private hospital treatmentEmployee discount – 75% off treatments and 50% off Townhouse productsHoliday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional daysBirthday treat – Complimentary signature manicure or pedicure with a friend, plus a glass of bubblesSocial budget – Regular team socials and monthly treatsEmergency cash advance – Interest-free advance of up to £50 per worked day in the monthShopping discounts – Savings across a wide range of top brandsRefer a friend scheme – Receive a reward when someone you refer is successfully hiredEQUAL OPPORTUNITIESWe're proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.