Job Title

Practice Manager & Head of OperationsPrivate Podiatry Clinic | Fareham, Hampshire£45,000 – £52,000 + quarterly bonus + leadership developmentThis is not a traditional practice manager role!We're looking for a senior operational leader to act as the Integrator to the Founder's vision, someone who can turn strategy into action, bring clarity and structure, and hold the team accountable.You will ensure the clinic runs professionally, predictably, and efficiently, while embedding our philosophy of care-led leadership.Why This Role MattersTake full operational ownership of a growing, founder-led clinicLead a small team of clinicians and administrators with confidence, clarity, and compassionIntroduce consistent processes, strong KPIs, and high-performance standardsSupport the Founder in executing strategy and improving efficiency and profitabilityBe a hands-on leader who can step in to support the team when neededYour ResponsibilitiesOperational LeadershipOwn, improve, and embed all systems, processes, and workflowsBring order and structure to documentation, SOPs, and Google DriveEnsure smooth, efficient day-to-day operationsPerformance & KPIsMonitor and manage clinical, administrative, and financial performanceMake decisions based on data, logic, and evidenceAddress underperformance calmly, clearly, and constructivelyPeople LeadershipLead, manage, and develop a team of c.10 clinicians and administratorsInspire high standards, ownership, and pride in the businessStep in to support the team as neededRepresent the business and Founder, not act as a buffer for the teamEmbed intent-based leadership philosophy to build resilience and avoid single points of failureCommercial & Strategic SupportImplement Founder priorities and strategic directionSupport improvements in efficiency, utilisation, and profitabilityBuild robust management infrastructure to enable growth and consistencyProfessional RepresentationBe a visible, credible leader to patients, suppliers, and partnersCommunicate confidently and compellinglyUphold and elevate the clinic's brand, reputation, and commitment to excellenceWho We're Looking ForHighly organised, analytical, and commercially mindedCalm, objective, and logical under pressureConfident holding people accountableStrong IT, systems, and data capabilityLeads without drama, defensiveness, or emotional decision-makingEmbeds compassion and care in leadership decisionsWe welcome candidates from private healthcare or other founder-led service businesses where high standards, performance management, and customer experience are critical.Relevant experience might include:Private healthcare, dental, optical, or aesthetic clinicsHospitality or premium service businessesProfessional services (accountancy, legal, financial advisory)Education, childcare, or other regulated service environmentsHealthcare experience is helpful but not essential; leadership, structure, and commercial thinking are the priorities.This Role is NOT for You If...You want a traditional, task-based practice manager roleYou avoid difficult conversations or accountabilityYou make decisions based on emotion over dataYou prioritise harmony over performanceYou resist change or struggle with growth and structureYou are not open to feedback, coaching, or ongoing developmentThis role requires maturity, objectivity, leadership presence, and a commitment to care-led decision-making.What We OfferSalary: £45,000 – £52,000 (depending on experience)Quarterly team performance related bonusPrivate healthcare23 days holiday + bank holidays (rising 1 per year to 30)5 days paid sick leaveCirca £12,000+ per year in leadership development:Business and leadership booksWorld-class coachingQuarterly masterclasses with other practice leadersA senior leadership role with real responsibility and influenceOur Vision & Leadership Philosophy"Leading the way with compassion and commitment to excellence, we aim to help more people move better, so they feel better and can live their best lives."We aspire to be the most recognised clinic in the UK for foot and musculoskeletal care, embedding continuous learning, gold-standard treatment, and patient choice.Our team is the heart of everything we do. We are committed to developing world-class clinicians who are leaders in their field and rewarded for their contribution.We embrace forensic leadership (leading from a position of care) and intent-based leadership, building resilience and ensuring no single point of failure.