Job Title

Funeral Branch Manager(Internal job title: Senior Funeral Director - this is the contractual title)Location: Birmingham - covering Sheldon, Shirley & ErdingtonSalary: £33,000 per annumContract: Full-time, permanentLead with care. Lead with standards. Lead with purpose.We are looking for a compassionate, capable and commercially aware Funeral Branch Manager to lead our across our Funeral Homes in Sheldon, Shirley & Erdington.Internally, this role carries the contractual title of Senior Funeral Director, reflecting its seniority and responsibility within our funerals business.This is a leadership role for someone who combines empathy with operational strength. You'll guide families through some of the most important moments of their lives while leading your team to deliver consistently high standards, regulatory excellence and sustainable branch performance.Why This Role MattersEvery branch is built on trust - trust from families, colleagues and the wider community.As Funeral Branch Manager, you are the standard-setter. Around 70% of your time will be spent delivering and overseeing funeral services. The remaining time will focus on leading people, maintaining operational control, managing compliance and ensuring the branch performs both commercially and professionally.You will be responsible for:Leading and developing your teamMaintaining high service and care standardsEnsuring regulatory compliance and audit readinessSupporting at-need performance and funeral plan conversationsBuilding a strong, visible local presence Your ImpactLead and Support Funeral ServicesDeliver complex funeral arrangements with professionalism and empathyGuide families clearly through options and next stepsRun pre-funeral briefings and oversee service deliveryObserve arrangements and funerals to uphold care standards Manage and Develop the TeamLead recruitment, onboarding and ongoing 1:1 performance conversationManage rotas, holiday and sickness coverEnsure regulatory training and compliance standards are metEmbed accountability, professionalism and ownershipSupport succession planning and development Drive Operational ExcellenceOversee branch standards and high-quality care of the deceasedMaintain accurate records and legal documentationEnsure inspection readiness and regulatory complianceMonitor costs including overtime and hire carsIdentify service improvements and implement change Build Local PresenceLead local marketing activityDevelop relationships with care homes, celebrants and community groupsRepresent the branch at memorials and eventsPromote services in a supportive, consultative way What We're Looking ForWe welcome applications from candidates with:Experience leading and developing teams in service-led environmentsA strong track record of maintaining standards and complianceConfidence operating within regulated or policy-driven environmentsCommercial awareness and comfort working with targets and cost controlStrong organisational and documentation skillsCalm decision-making in emotionally sensitive situationsA full UK driving licenceFlexibility to work evenings, weekends and on-call Funeral sector experience is desirable but not essential.We are open to candidates from other regulated, service-focused industries where high standards, community engagement and people leadership are central.What We OfferComprehensive induction and structured developmentOpportunity to complete professional qualifications via our apprenticeship programmeBonus potentialLife assurance coverEmployee Assistance Programme30-33 days holiday (including Bank Holidays)Contributory pension schemeRelocation package considered If you are ready to lead with empathy, set clear standards and build a branch that families trust, we would love to hear from you.What are the next steps?If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.About UsWe are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion andmake the UK a world leader in end-of-life care. Here to help, whenever you need.FCA StatementPlease note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriateskills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be asked to provide your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).Equality, Diversity and Inclusion StatementWe know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you.And if there's anything you need to make the process more accessible, please let us know.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.JBRP1_UKTJ