Job Title

Overview As the Chief Customer Officer, you will play a critical role in shaping and driving the customer‑centric strategy across the organisation. You will be responsible for ensuring that every aspect of the business is aligned with the needs and expectations of your customers. As a member of the executive team, you will lead efforts to enhance customer satisfaction, loyalty, and advocacy, working cross‑functionally to create a seamless and exceptional customer experience. I am very excited to be working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high energy business with an exceptional reputation. ResponsibilitiesLead, mentor, and develop the key accounts team to achieve and surpass performance targets. Drive the design and implementation of a customer experience strategy that supports business objectives and enhances satisfaction, retention and growth. Collaborate cross‑functionally with sales, marketing and operations to deliver a seamless, unified customer experience. Champion the customer voice at the executive level, ensuring their needs guide business decisions. Oversee and optimise the end‑to‑end customer journey, maintaining excellence at every interaction. Build and maintain executive‑level relationships with key customers, serving as the primary executive sponsor for major accounts and overseeing issue resolution and strategic engagement. Develop customer loyalty programmes to increase retention, reduce churn and identify upselling, cross‑selling and expansion opportunities. Use data‑driven insights to inform strategy, track KPIs and report to senior management on customer trends and business impact. Foster a culture of customer‑first thinking and continuous improvement across the organisation. Monitor account performance, conduct regular reviews and implement improvement plans to address challenges and capitalise on opportunities.About You You will be a natural motivator and collaborator who builds strong relationships with colleagues and clients. Ideally your career journey will have given you exposure to working in fast‑paced and innovative businesses and at leadership level for at least 5 years. You will get a buzz out of seeing your team grow and succeed and balance strategy with activity. Requirements You must be able to live and work in the UK without restriction and hold a full clean driving licence. Benefits and Salary Salary £100,000 + Car + Excellent Package #J-18808-Ljbffr